Highlights
Task:
Task Summary:
Using the simulated workplace CoffeeVille information provided in this assessment, you are required to apply statistical, sensitivity and quantitative analysis techniques to analyse the viability of options 2 and 3 to help to determine the most acceptable course of action to resolve the business issue or problem.
This assessment is to be completed in the ATCWA simulated work environment.
Resources required:
Computers, projector, Microsoft Office, internet access
Access to the following information.
- Information about CoffeeVille – Appendix A
- Date related to services and options – Appendix B
- Risk management plan – Appendix C
- Date to analyse business impact – Appendix D
- City of Melbourne demographics – Appendix E
Assessment Task
Assessment Instructions:
? Read the scenario information provided under introduction to CoffeeVille in Appendix A.
? Review CoffeeVille’s organisational structure in Appendix A to build an understanding of the business’s reporting and command structure.
? Review, evaluate and analyse information provided about each of the decision options facing Coffeeville in Appendix B.
? Review risk management information in Appendix C.
? Review business impact analysis information in Appendix D.
? Review and analyse City of Melbourne demographic information in Appendix E.
Appendix A
Introduction to CoffeeVille
Rufus and Emma Belcastran, CoffeeVille’s owners, have approached you for assistance. The business has been profitable and steadily expanding for the last 4 years. However, recently expenses have started to climb and sales are dropping. In the last 3 months they have started to address the issue of rising expenses by evaluating and updating procedures and work practices in an effort to reduce costs. So far, their efforts have not had a significant impact on expenditure and their sales revenue continues to be below budget forecasts.
It’s January 2016 and all four stores are closed for a summer break. Emma and Rufus are using the downtime to assess their business’s operational and financial status in preparation for the year ahead.
They have asked you to help them determine the best course of action and to assist in the decision-making process.
There are three courses of action that could be taken:
1. Do nothing.
2. Reduce their prices.
3. Provide take-home packaged meals and a meal delivery system.
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