BSBINN601 Lead and Manage Organisational Change - Fast Track Couriers Pvt Ltd Case Study - Management Assignment Help

Assessment Task:

Develop a change management strategy:

Assessment Description:

Using the scenario information supplied, the candidate will undertake a cost-benefit analysis for high-priority change requirements, undertake a risk analysis, identify barriers, and develop mitigation strategies. The candidate will develop a change management project plan, assign resources and develop a reporting process. The candidate will then present their analysis and project plan to management for approval.

Procedure:

1. Review the simulated workplace information for Fast Track Couriers.

2. Develop a change management strategy for Fast Track, which you will present using Powerpoint slides to management 

3. Identify change goals and specify:

• Who/what is impacted
• How they are impacted
• When the impacts will be realised.

4. Identify the change goals you have identified are related to the organisation’s strategic goals.

5. Undertake a cost-benefit analysis of the change requirements. Include:

• The change requirements
• The costs of changes
• Risks
• The possible benefits of each change
• Assessment of the benefits against the costs and risks
• Categorised changes:

i. feasible (F)
ii. maybe feasible (MF)
iii. not feasible (NF).

6. Undertake risk analysis of the change requirements:

• Identify the risks and barriers.
• Analyse and evaluate the risks and barriers.
• Identify a mitigation strategy.

7. Develop a change management project plan. In order to justify your plan, include a brief explanation of the change management theory/methodology followed to embed change. Your plan must reflect theory and you must be prepared to explain to management how key elements of your plan, such as stakeholder management, communication, education/training plans, show elements of a particular theory.

8. Include the following components in your plan:

a. Stakeholder management:

• Identify key stakeholders and roles.
• Identify the commitment level.
• Identify concerns/issues (and how can these will be addressed).
• Consultation methods for engaging identified stakeholders.

b. Communication plan:
i. audience
ii. message
iii. when this communication will occur
iv. how the message will be communicated (e.g. email, face to face, newsletter)
v. person responsible.

c. Education/training plan:
i. participants
ii. the skills the training will provide
iii. when the training will occur
iv. how the training will be delivered (e.g. class room, online, on-the-job)
v. person responsible.

9. Your project plan should also include a measuring/reporting strategy. Measurement and reporting strategy should include:
a. how you will measure success
b. how you will report success including:
i. format of reports
ii. when will reports be produced (weekly, fortnightly, monthly)
iii. who will receive a copy of the report?

10. Finally, your project plan should also include a list of resources (tools, supplies, etc.)

11. Deliver a formal presentation (using PowerPoint) to management (your assessor) to gain approval for your change management strategy. Your assessor will approve your strategy based on your completion of this assessment task and satisfaction of specifications below.

12. Ask for authorisation (from your assessor) to implement the strategy.

13. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Task:

Fast Track Couriers Pty Ltd:

It is the end of the 2011 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to develop a change management strategy and present the strategy to management for approval.

Management has identified the following high-priority change requirements:

•  Goal A: Implement PDA/ GPS usage (productivity function) on the truck fleet in the first quarter of the 2012 financial year.
•  Goal B: Implement one person/truck policy using automatic lift gates in the first quarter of the 2012 financial year.

Achievement of these goals should increase net profit in the next financial year by $200,000 due to increased efficiencies and increased business.

Goal A is essential to the business to ensure (in priority order):

1. Most efficient use of resources to cover market needs. Management will look at more than the raw hours spent on job and consider all factors such as job difficulty, traffic conditions in order to optimise fleet usage.

2. Job performance measurement for training needs.

3. Recognition of outstanding performance (bonuses for exceeding targets; advancement/ leadership opportunities).

Goal B is essential to the business to ensure:

•  Most efficient use of resources to cover market needs.
•  Reduced need to hire external truckers; use present employees as much as possible.
•  Reduced possibility of lifting injury.

The change management strategy, once approved by the General Manager (your assessor), should be implemented immediately.

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