BSBINN601 - Lead and Manage Organisational Change - Fast Track Couriers - Review Writing Assessment Answer

BSBINN601 - Lead and Manage Organisational Change - Fast Track Couriers - Review Writing Assessment Answer

Task:

Task: Fast Track Couriers Pty Ltd
It is the end of the 2015 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to develop a change management strategy and present the strategy to management for approval. Management has identified the following high-priority change requirements.

•  Goal A: Implement PDA/GPS usage (productivity function) on truck fleet in the first quarter of the 2016 financial year.
•  Goal B: Implement one person per truck policy using automatic lift gates in the first quarter of the financial year.

Achievement of these goals should increase net profit in the next financial year by $200,000 due to increased efficiencies and increased business.
Goal A is essential to the business to ensure (in priority order):
1. most efficient use of resources to cover market needs. Management will look at more than the raw hours spent on job, and consider all factors such as job difficulty, traffic conditions, etc., in order to optimise fleet usage
2. job performance measurement for training needs
3. recognition of outstanding performance (bonuses for exceeding targets; advancement/leadership opportunities).

Goal B is essential to the business to ensure:

•  most efficient use of resources to cover market needs
•  reduced need to hire external truckers; use of present employees as much as possible
•  reduced possibility of lifting injury.

The change management strategy, once approved by the General Manager, should be implemented immediately.

Resourcing/budget
The budget for implementing the change strategy (excluding cost of new trucks, technology and lift gates, lost productivity from truckers) is $25,000. Overruns must be approved by General Manager.
You will be employed for two weeks full-time (40 hrs/week) and 8 hours a week until end of the first quarter.

Background information: Fast Track Couriers Pty Ltd - BSBINN601
Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its primary business function is delivering medium to large size packages across metropolitan Sydney.
Strategic plan goals
The organisation’s strategic goals are:

•  to expand business in the metropolitan area so that small to medium package deliveries market share increases by 7.5%.
•  to expand the business to include small and medium package deliveries to regional NSW.
•  to develop an integrated approach to distribution management utilising technology such as PDA devices and GPS.
•  to develop and maintain a cohesive and well-motivated workforce.

Strategic goals are supported by the following operational and human resources goals.
Operational plan goals

•  Testing of the distribution management system is to cease and allow implementation within the first quarter of the 2016 financial year.
•  The truck fleet will need to be expanded by 8 trucks within the 2016 financial year.
•  Small distribution hubs will be positioned at Maitland, Goulburn, Nowra and Bathurst, each manned by two employees within the next eighteen months.
•  Fast Track Couriers will complete 20% of deliveries to regional locations in the next three years.

Human resources goals

•  Incorporating a Human Resources function to facilitate the changes in workforce management in the first quarter of the 2016 financial year.
•  Introducing professional development and training to achieve organisational goals and promote understanding of organisation’s strategic goals in the first quarter of the financial year.

Background to workforce management and relations
The company communicates with employees via email for head office employees, and a printed monthly newsletter for drivers. The company provides information regarding policies and procedures through documented manuals that are held in each truck as an employee manual. Office-based staff can access copies of these manuals at the office.
All trucks are fitted with a GPS system to assist drivers with navigating to each pick-up and drop-off location. Trucks are also assigned a PDA that provides drivers with the details of each pick-up and drop-off and records when a job starts and finishes. The data from this device is sent back to head office to monitor job progress but is not used to complete productivity reporting. When this device was introduced, drivers were not happy, as they felt the organisation was saying that it did not trust the drivers to manually record the time spent on each job. Many of the drivers also resented having to learn how to use the device and thought it was a waste of time.
Head office employees work very closely together and are a very cohesive and motivated team. They are positive about the organisation’s direction and respond well to change. Drivers have historically reacted negatively to change. Change implemented in the past has met with resistance and was therefore difficult to implement. Drivers have in the past done their best to block any changes from being implemented, even going to the lengths of threatening strike action and having the union involved to assist with resolving the issue. Fast Track Couriers currently allocates two drivers per truck to ensure that drivers are able to load and unload heavy packages. The strategy going forward is to remove the need for having two drivers per truck by installing an automatic lift gate on the back of each gate at a cost of $10,000 per truck. This will mean that only one driver is needed per truck as no heavy lifting will be required.

Task – Fast Track Couriers Pty Ltd - BSBINN601
It is the end of the 2015 financial year and one month into the implementation of a change management strategy. You are hearing that the implementation has not achieved the employee’s trust, understanding and support that you expected, which is essential for success, particularly among truck drivers.
You are an external change management consultant employed by Fast Track Couriers to revise the communications strategy. You have been asked by the General Manager to develop and deliver an innovative and more effective communications plan.
Following the communications plan (provided in Appendix 4), you will need to evaluate the management of truck drivers through the change management process. Develop a survey to gauge trucker opinion on the following ten dimensions of employee satisfaction.

Background information: Fast Track Couriers Pty Ltd - BSBINN601
About Fast Track Couriers
Fast Track Couriers is a courier company that has been operating in New South Wales for the last 15 years. Its primary business function is delivering medium to large size packages across metropolitan Sydney.
Strategic plan goals
The organisation’s strategic goals are:

•  to expand business in the metropolitan area so that small to medium package deliveries market share increases by 7.5%.
•  to expand the business to include small and medium package deliveries to regional NSW.
•  to develop an integrated approach to distribution management utilising technology such as PDA devices and GPS.
•  to develop and maintain a cohesive and well-motivated workforce.

This BSBINN601: Management Review Writing Assessment has been solved by our Management experts at My Uni Paper. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style.

Be it a used or new solution, the quality of the work submitted by our assignment experts remains unhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.