Highlights
Your task
Using the case study information in the appendix, complete the following activities:
1. Review the scenario information provided (in the Appendix of this task) for Fast Track Couriers.
2. Prepare and write a report on change requirements for Fast Track by following steps 3–10 below.
3. Analyse the existing organizational policies and practices against strategic objectives provided in the scenario to identify the change
requirements for Fast Track Couriers:
a. Identify requirements for change
b. prepare an explanation of how your identified change needs a link to the organization’s strategic plan goal/s.
4. Review the organization’s current state to understand how the current policies, practices, and operations deliver against the organization’s strategic goals.
5. Review the organization’s performance against objectives with regards to its: a. people
b. processes
c. technology
d. structure.
6. Monitor external trends to identify events or trends which may impact the achievement of the organization’s strategic plan goals:
a. identify two external trends
b. develop an explanation of how the trends currently impact or will impact organizational objectives.
7. Identify major operational change requirements:
a. identify changes due to performance gaps
b. identify changes due to business opportunities
c. identify changes due to threats
d. identify changes due to management decisions.
8. Identify specialists to be consulted to assist with identifying change needs:
a. identify specialists you will engage to help identify change requirements and be prepared to explain your reasons for engaging these specialists
b. identify what consulting model you would adopt to engage the specialists and be prepared to explain why you would use this model.
8. Identify the managers that need to be informed. Prepare a plan that identifies who, when and how stakeholder managers will be engaged to review and
prioritize change requirements.
9. Assume your assessor is a manager you have identified. Consult with your assessor to review the changes you propose and to help you prioritize changes. Suggest and justify the priority you have assigned to each change you
recommend.
10. Write a 3–4 page report detailing change requirements for the organization. Include all of the information you identified and explanations that you
prepared in steps 3–10.
11. Submit all documents to your assessor as per the specifications below.
Task
It is the end of the 2011 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and requirements for change for the organization in the coming year.
You have been given some information about the organization and the organization’s strategic goals. Specific operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating an opportunity for Fast Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney's market share by 7.5% on the back of increased efficiency and shorter delivery times from a larger truck fleet and improved distribution systems.
You have also been given some information about employees and some background information regarding the organization’s workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant manager stakeholders. The General Manager is very concerned about identifying change requirements in close consultation with key management stakeholders within the organization in order to ensure the least resistance to implementation.
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