BSBINN601 - Manage Organizational Change - Case Study - Management Assignment Help

Assignment Task

Scenario

Lonsdale Fitness is due to become registered with Fitness Australia www.fitness.org.au as a Fitness Australia Club Operator Member.  This will require meeting the Code of Conduct for the state in which each centre is located.  Lonsdale Fitness also wants to ensure that all trainers meet, or immediately undertake training to meet the standards associated with Fitness Australia business registration. (More about registration can be obtained by going to the Fitness Australia website and clicking on the Register Your Business tab.  The codes of Conduct for each state are linked on this page if you scroll down.)

Also there is a lack of standardisation of operations at Lonsdale Fitness and the different training levels have reduced the quality of the customer experience as well as safety. This makes it difficult to plan for the future as each fitness centre currently makes many of their own decisions.

Lonsdale Fitness requires you to act as the Change Manager for a new initiative to be undertaken at all Lonsdale Fitness Centres.  
Your job is to prepare a plan to implement a widespread business change. 

Lonsdale Fitness has committed a budget of $20,000 for this. The financial consideration in terms of fees payable include:
-    The membership payable to Fitness Australia is: $830 for the first centre and $535 for each linked centre after that with a $105 joining fee applied to each centre for first time membership.
-    There is no stipulation as to trainer numbers outside those in the Code of Practice (recommending a registered exercise professional be on the gym floor during opening hours; or where outdoor group exercise/PT is being offered where the recommended ratio is 1:18). Registered businesses complying with the Code will only employ registered exercise professionals.
-    Individual exercise professionals must also be registered.  This is $190 + GST for 2 years.  In the 2 years they are required to complete 30 professional development points before renewing their registration.

The minimum educational qualification currently necessary for all trainers is the Cert III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. Up to now this has not been consistently applied.  In Perth all are qualified; In Sydney 2 require basic training, as well as 2 in Canberra and 1 in Adelaide.  It is intended under the change management that all trainers, once they have completed the basic training, should continue to pursue further training in Certificate IV and Diploma, as part of their professional development.

Lonsdale Fitness will pay the training fees and other incidentals such as text books and provide 1 paid hour per week for study leave.  Lonsdale Fitness will also reimburse travel and accommodation for compulsory study attendance sessions.  (You can get more information on this at Fitness Australia website under the Fitness Careers/Get Qualified tab.)

It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed.  The major resistance is expected to come from the 5 trainers who do not have this qualification and have learned through experience.  They also do not want to participate in the further training initiative.

If the whole standardisation process is not managed carefully there is a potential for great dissatisfaction if all centres do not comply with the standardised procedures.  This is a major concern for Lonsdale Fitness executives and this is why you are being employed.

Assessment Task

You are required to submit a functional Change Management Plan based on the information given to you in the scenario above using the template below.

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