BSBLDR401: Effective Management Communication Characteristics - Business Assignment Help

Assignment Task:

Assessment Task 1 - Identify the communication context
Performance objective
You will demonstrate the skills and knowledge required to identify the organisational, social, legal and ethical context for communications within the workplace.

Assessment description
In response to a simulated business case study and workplace scenario, you will plan and lead a communications project team meeting in which you will present a communication issue, propose solutions and solicit feedback from the team. You will then prepare a written reflection on your leadership of the meeting.

Procedure
Part A: Lead a team meeting.
1. Review the case study in Appendix 1, particularly the background to the simulated organization, current change issues, communication and consultation needs, and your role as Communications Team Manager.
2. Review JKL Industries simulated business documentation included on Moodle, including strategic plans and operational plans. 
3. Plan a communication package (a set of strategic communication activities including at least one written component and one oral, interactive component) to meet the needs of the simulated business. For example, consider:
a.podcasts, town hall-style meetings, team briefings, teleconferences, and other oral formats
b.slides, letters, emails, bulletins, social media platforms, blogs, wikis, live chats and other written formats.
Complete the planning template in Appendix 2.
Note that you will develop the communications package in Assessment Task 2.
4. Arrange a time and location to lead a team meeting on your proposed communication plan to discuss and collaborate on possible improvements. Meet with your assessor to determine your project team composition.
5. Develop an agenda for your meeting and send it to participants. Include in the agenda discussion of your proposed communication package:
a.the purpose and organizational context 
b.audience and stakeholder characteristics, and potential barriers to communication
c.communication objectives
d.message
e.an evaluation of proposed media and tactics to achieve outcomes, including personal and electronic methods.
Follow organizational requirements for meeting agendas.
6. Lead the team meeting. Ensure you deliver your presentation in accordance with deliverables and quality specifications for oral communication and interpersonal interactions outlined below. Ensure you:
a.follow business conventions for leading team meetings, as well as relevant organizational policies and legal requirements
b.use interpersonal skills
c.use verbal and non-verbal communication skills
d.use active listening
e.take a collaborative and open approach to receiving feedback and suggestions for improvement.
7.Submit your meeting agenda and communication plan (revised in accordance with feedback received from the team) for approval by the HR General Manager (your assessor

Part B: Prepare a written reflection on your leadership of the meeting with the communications project team.  (Knowledge evidence)
1.Prepare a report on your leadership of the team meeting including the following elements:
a. List effective management communication characteristics that you exemplified.
b.Describe a range of electronic and non-electronic communication methods, including situations where they would and would not be used.
c.Identify and explain the effective listening techniques you deployed in the meeting.
d.Explain barriers to communication in a workplace context that you anticipate for your communication package and which you anticipated and overcame in leading the team meeting.
e.List verbal and non-verbal communication characteristics. Describe how you used at least one of each to lead the meeting.
f.List at least one piece of relevant legislation and one organizational policy that could impact on workplace communication and that you adhered to in the meeting.
 

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