BSBLDR402 - Lead Effective Workplace Relationships - Anton DeLongpre And Mika DeLongpre Case Study - Management Assignment Help

Assessment Requirements
The assessment requirements specify the evidence and required conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key assessment components:
1. Performance Evidence - describes the subtasks that make up the element of the unit
2. Knowledge Evidence - describes the knowledge that must be applied to understanding the tasks
described in the elements
3. Assessment Condition - describes the environment and conditions that assessments must be conducted under

Part 1 – Build effective relationships

CASE STUDY

Anton DeLongpre and Mika DeLongpre, Australian-Aboriginal entrepreneurs, are planning to start their own recruitment agency aimed to assist Aboriginals and Torres Strait Islanders find jobs. They have approached Bigger than Big for a business consultation regarding this matter. Considering the nature of their business needs and your experience in the industry, Liam Diggle, your supervisor, has approached you to meet with them and assist them throughout the consultation. You meet with Anton along with Milton Rickshaw and Edward Burk, consultants for Bigger than Big. Milton and Edward are experts in the industry and they will be helping you and the DeLongpres throughout the consultation. During this meeting, you come up with Action Items that need to be completed to help them. To complete this assessment, you need to gain and maintain the trust of your clients, Anton and Mika DeLongpre, as well as your suppliers (in this case, consultants), Milton and Edward through competent performance. Competent performance, for the purpose of this assessment, will demonstrated by meeting the Actions Item deadlines you have committed to and promised to fulfil.

1. Provide a brief summary of the following.
a. Bigger than Big’s Customer Service Policy
b. Bigger than Big’s Discrimination and Harassment Policy

2. Complete Action Item No. 1 within the designated deadline. Guidance:
a. Refer to the Action Items document you have been provided with.
b. In completing this task, remember to observe Bigger than Big’s business, ethical, and social standards:
i. Meet all clients’ requirements within their time frame.
ii. Ensure that customers are given prompt and polite services.
iii. Avoid all forms of discrimination and harassment when interacting with others.

3. Complete Action Item No. 2 within the designated deadline. Guidance:
a. Refer to the Action Items document you have been provided with.
b. In completing this task, remember to observe Bigger than Big’s business, ethical, and social standards:
i. Meet all clients’ requirements within their time frame.
ii. Ensure that customers are given prompt and polite services.
iii. Avoid all forms of discrimination and harassment when interacting with others.

Part 2 – Manage underperformance and resolve conflict

You have received an email from Liam Murdoch, the new supervisor of the Sales Department at Bigger than Big. He has expressed his concern about Maddy
Brookes, one of the sales agents. Maddy Brookes isn’t really performing well and has not been meeting her Key Performance Indicators (KPIs). On top of this, Liam has also added that he cannot avoid getting frustrated with Maddy. In his email, he stated the following:
2. It has come to Liam’s attention that Maddy has not been meeting her Key Performance Indicators (KPIs) since for the last five months.
3. Liam has raised this matter twice with Maddy already. Once, during an informal discussion with her, and the second time, during Maddy’s performance review.
4. Despite these discussions, there has been no improvement in her performance.
5. In fact, Maddy’s performance continues to dwindle. Maddy would not show up for work sometimes without giving valid reasons.
6. In rare occasions, Maddy has raised her voice to Liam, especially when he assigns tasks to and asks updates from her.
7. Liam expresses his growing distress with Maddy, and has asked for your help in addressing this problem.
8. Liam requests that both of you meet with Maddy to resolve the issue constructively.

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