BSBLDR502 - Lead and Manage Effective Workplace Relationships - Warehouse Operation Case Study - Management Assignment Help

Assignment Task

This assessment task requires participation in 2 role play scenarios. Your Assessor will select 2 of the following scenarios for this task:
 

1. You are a supervisor in a warehousing operation. You recently instituted a “No Smoking” policy in the facility. All employees were notified of the policy change. It was not well-received. As you walk down aisle B in the warehouse, you see a cloud of smoke and then see Chris running to aisle A. You need to talk to Chris.

2. You are an office manager overseeing a department of 25 people. One of your employees comes to you and complains about Pat’s unpleasant body odour and how difficult it is to work in the same area. You agree to talk to Pat.

3. You are the sales department manager at an upscale store. Your boss has talked to you about the appearance of some of your sales clerks— particularly Alex. Alex is sporting on his forearm a new, large tattoo of a devil eating a rat. You agree with your boss that some customers might find it offensive and that it should somehow be covered up. You need to talk to Alex.

4. Sidney has recently been missing work. She tends to call in at the last minute, and there seems to be a pattern developing of Mondays and Fridays. Sidney has been in rehabilitation in the past for alcohol abuse. You need to talk to Sidney.

5. You are a project manager and supervise a team of 11 people. It is near Christmas, and you notice that within one day the office supply cabinet has been conspicuously depleted of tape, scissors, and packing materials. Other than you, the administrative assistant, Lesley, is the only one with the key to the cabinet. You need to talk to Lesley.

6. You are the director of human resources. You asked your benefits administrator, Morgan, to immediately send new benefit information to your boss for her review. The next day, you are chewed out by your boss for not sending her the information. You look bad. You decide to talk to Morgan.

7. You are the Manager of finance. Your administrative assistant, Ryan, is often late getting to work. You have tolerated it for the past year, but your workload has increased and you need all the help you can get, especially at the start of the day. With Ryan coming in late, it is starting to affect your ability to get your job done. You need to talk to Ryan.

8. You are an accounting manager, and the business relies on your department to produce accurate financial reports the end of each month. Your department uses Excel. Last month, you hired a new accountant, Taylor, who claimed to be proficient in Excel. However, co-workers have come to you with complaints about Taylor’s work and questioning his abilities. You need to talk to Taylor.

9. You are a payroll manager supervising 25 people. Your team works in close quarters with little physical separation between work stations. Drew is one of your best performers, yet you have received complaints that Drew tends to sprinkle conversations with rather crude and vulgar references. This is not a team of saints, but some have complained that Drew is crossing the line. You need to talk to Drew.

10. You are a marketing director supervising 18 professionals and support staff. The nature of the work requires a collaborative environment where the professionals give work direction to the support staff. A professional on your team, Dana, has started dating a person on the support staff. Although there is no policy prohibiting dating, several co-workers have complained about the two being too affectionate at work. Some also indicate there is preferential treatment for Dana’s newfound love
interest. You need to talk to Dana.

During the role play, you must take into account:

• The goal of the discussion with the employee is to confront an issue before it affects the work environment or the employee’s overall work performance. A manager’s or supervisor’s role is to establish and maintain performance norms in the workplace. Before taking any action, the supervisor should investigate the issue to see if a real problem exists. In these scenarios, the assumption is that the supervisor has already confirmed the situation or behaviour that is described.

• Timely and thoughtful feedback from the boss helps the employee know the supervisor’s expectations and what is considered acceptable behaviour. Some supervisors find it difficult to confront others, or let other work distract them from this task. This exercise provides an opportunity to practice and become comfortable with confronting behavioural issues in the workplace.

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