Highlights
Learning skills to:
Identifies and uses strategies to improve own emotional intelligence
Oral communication skills to:
Interact with others to:
Get the work done to:
Leads processes to develop, implement and monitor plans and processes to ensure team engagement.
Assessment
a person who demonstrates competency in this unit must be able to provide evidence of the ability to:
• conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states, and triggers, incorporating feedback from others
• identify workplace situations and environments that may trigger an emotional response
• model behaviors that demonstrate management of emotions
• recognize the impact that cultural behaviors and beliefs may have on workplace interactions
• recognize and respond to the emotional states of others
• use emotional intelligence of self and others to enhance team performance
• promote the development of emotional intelligence in others.
Relevant legislation
Australian Human Rights Commission Act 1986
• Age Discrimination Act 2004
• Disability Discrimination Act
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Work Health and Safety Acts (States and Territories)
• Fair Work Act 2009 & the Supplementary Fair Work Regulations 2009
• Independent Contractors Act 2006
• Freedom of Information Act 1982
• National Vocational Institute and Training Regulator Act 2011.
Written Questions
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