BSBLDR511 - Develop and Use Emotional Intelligence - Reflective Report Writing - Management Assignment Help

Assignment Task

Instructions for Students  
• This is the second of the four assessment tasks you must complete satisfactorily to be  deemed competent in this unit 
• In this assessment, you must: 
o Complete self-assessment of emotional management 
o Seek feedback from peers on ability to manage emotions 
o Reflect on emotional strengths and weaknesses, impact of emotions on others, and  strategies to improve emotional intelligence in the workplace 
• Read the scenarios given and complete the tasks that follow. 
• You must attempt all criteria to the required standard (e.g. fulfil assessment criteria mentioned in the performance checklist) to be deemed satisfactory in this task. • You must complete this task by following all given instructions, for the trainer/assessor to  assess competency in this assessment task.  
• Clearly label your work with name, unit code and unit title to all the documents and sheets  that are attached to your submission. 
• Review the role play observation Checklist so that you are familiar with the behaviours that  you are expected to perform during the observation. 
• Review other resources, related to the task you are going to perform. 
• Seek clarification regarding the assessment required to be done, if you do not understand  the task. 
• Ask for reasonable time from Assessor for preparation of Assessment. 
• Seek information on additional reading material and reference for completion of the  assessments. 
• Submit this document along with your assessment work. 
Applicable conditions  
• You will need to complete this project in your own time and submit it as per the Gen’s  requirements. 
• You must complete the task independently. 
• You can refer to the textbook, learning materials or your research of external resources in  completing this task. 
• The Trainer/Assessor may ask you relevant questions on this assessment task to ensure that  this is your own work, or to confirm your knowledge to close any gaps they may identify as  not evidenced in your written responses. 
• The Trainer /Assessor will assess your practical skills, technique and knowledge as you  complete this assessment task.  
• All criteria listed in the performance checklists guide must be completed satisfactorily to the  standard described.
• No marks or grades are allocated for this assessment task. The outcome of the task will be  Competent or Not competent. 
• You must express all answers/responses in your own words or acknowledge the sources of  reference materials used.  
• If you are found to have plagiarised or copied another student’s work, your assessment  submission will not be accepted (please refer to the Gen’s Plagiarism Policy). 
Resources required for assessment  
You will need the following materials/ resources for this task: 
• Textbook/ Online learning resources 
• Readings provided to you as part of the unit assessment pack 
• Computer with Internet access for research purposes and word processing • Appendix A: Peer Feedback Form
There are two parts to this assessment task. You must identify your own emotional strengths  and weaknesses, reflect on actual workplace behaviour and use self-reflection and others’  feedback to improve emotional intelligence. 
This is a simulated activity, and you are to assume you are working in an organisation with  colleagues. Your classmates will provide feedback to you as your colleagues.  
Part A  
1. Use an appropriate online self-assessment tool to identify your own emotional strengths and  weaknesses.   
You must keep the evidence of completing the test, for example, completed worksheet or  screenshots of completed questionnaires to submit with your reflective report, as evidence. 
2. Use the Peer Feedback Form in Appendix A to get feedback from two of your  colleagues/classmates/ friends. 
You will need to provide a copy of this form to each of your colleagues/classmates/ friends  and collect feedback from them.  
You may make copies of each feedback form for yourself, as you will be required to submit all  forms to your assessor as part of this assessment.
Part B  
You must prepare a reflective report on your analysis of your own emotional intelligence. 
Prior to completing the report, make notes on each of the following topics, in the space  provided. You will use these notes to prepare your reflective report. You may use keywords  and dot points in the tables to jot down your ideas.  
1. Identify at least three situations when you have felt stressed or experienced a negative  emotional state at work. If you do not have experience in the workplace, you can provide  examples from your experience in class or at home  
For each instance, consider the precise context, causes and your response at the time and  how you think should have responded.  
2. Identify at least two causes or triggers of your own personal emotional states at work. If you  don’t work or don’t have past work experience, use examples from your place of study or  family. Identify how you can use awareness of such triggers to control your responses and  achieve positive outcomes, especially with respect to your impact on others or co-worker/  colleagues and their work performance. 
3. Identify at least one example of how you model workplace behaviour that demonstrates  management of emotions as an example for others to follow.  
If you don’t work, you will need to imagine how you would model workplace behaviour if  you were employed. 
4. Now, prepare a reflective report of no more than 500 words, based on your notes above,  and the self-assessment and peer feedback from Part A.  
In your report, you must reflect on personal attributes, consideration of the impact on others  and modification of your approach to support your development. 
Specifically, you must: 
• Summarise your emotional strengths and weaknesses, stressors, emotional states and  triggers  
• Describe the impact of your own emotions on others by analysing feedback from your  colleagues 
• Summarise how you behaved in stressful situations, and how you think you should have  behaved 
• Dummarise how you are modeling behaviours that demonstrate management of  emotions in the workplace 
• Identify the insights you have gathered from the self-assessment and peer evaluations  (feedback) in Part A and describe three actions you will take to improve your own  emotional intelligence based on these insights 
• Reflect on the benefit of these actions for the workplace and colleagues  You must base your reflection and proposed actions on emotional intelligence principles  and strategies.  

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