BSBLDR523 Lead and Manage Effective Workplace Relationships Assessment Pack

Assessment Task 1 – Establish effective workplace relationship processes

For this assessment you are required to provide undertake a review of the processes in place to establish and support effective workplace relations at:

Task 1 Specifications

• Research answers 1 - 10
• Leadership Self-Assessment document (including leadership inventory)
• Brainstorming list of topics
• Planning your social media completed template
• PowerPoint presentation
• Social media video & accompanying information
• Social media post
• Draft email to CEO
• Critical review of personal leadership style

Part A: Communications planning research

Review and study the case study scenario above, particularly the background to John Readings (the simulated organisation) including strategic and operational plans, current change issues, communication and consultation needs, and information about your role as a Communications and Relationship Consultant and gather the information needed for you to successfully build and manage workplace relationships at the company.

You will need to access the company information including strategic/operational plans, policies and procedures and so on that can be found here. In preparation for your new role with the company, research and complete each of the tasks below.

1. Put together a brief description of the company and its vision for moving forward.
2. Provide an outline of the organisational culture and business ethics that are important to consider in your role as Communications and Relationship Management consultant.
3. Describe how the current company systems, policies, and procedures support and/or impede the development of effective work relationships. Consider here interpersonal styles, communications, consultation, cultural sensitivity, social sensitivity, networking and conflict resolution.
4. Provide a brief overview of why strong work relationships are important to the company.
5. From the research you have done, outline the networking the company currently undertakes and what, if any policies/procedures guide this activity and consider what networking would be beneficial and explain why.
6. Identify a variety of ways (at least 4) in which workplace systems, policies and procedures can assist in building effective workplace relationships.
7. List five different ways the company may choose to consult with employees.
8. Describe what the current procedure is for each of the following at John Readings (provide a brief description and/or note the title or provide a screenshot of the document where it is found) and, where appropriate, make suggestions as to how you might improve them (or develop processes for where they are missing):
   • Consultation and collaboration with employees
   • Conflict management
   • Task issue management.
9. What types of formal processes might you need to include to manage escalated issues?
10. What legislation does the company procedure on managing conflict refer to? If this is missing from the company document, then make a list of any/all legislation that may apply to a conflict management process.
11. How does the company procedure describe the process for communicating the outcomes of conflict with employees? Is this adequate? If not, what is missing?
12. Explain the requirements under Fair Work Act Modern Awards to consult with employees, including the circumstances in which consultation is required.
13. List 3 methods you could use to gather feedback on the effectiveness of the mgt of workplace relationships from relevant stakeholders

Part B: Leadership

Create a Word document titled Leadership Self-Assessment. Provide written answers to the following questions based on your leadership style. Download and complete the Leadership Inventory located here. (Note: You must include the completed inventory with your assessment submission.)

Then answer the following questions (based on the results on the leadership Inventory and your previous experience):

• Summarise your leadership style. What are your strengths and weaknesses?
• How will you meet the needs of your audience at John Readings?
• What interpersonal skills will you need to deploy to win support for your ideas?
• How will you gain endorsement and approval from your stakeholders?
• How will you facilitate feedback to employees on outcomes of the consultation/collaboration process?
• What methods or communication modes do you think would most assist the organisation to build relationships?

Part C: Presentation to the employees

The internal management review found (amongst others) that there was ineffective or no use of modern communication technologies and social platforms. Interestingly though, in your initial walk arounds, you observed staff across all departments using social media (usually via their hand-held devices!) So, in your role as Communications and Workplace Relationships Consultant, you have decided to use social media to introduce yourself, your

Task 2 Specifications

• Part A: Answers to Scenarios (1 & 2) Questions 1 – 4 (for each scenario)
• Part B: John Readings Complaint 2 Questions 1 - 6

Part A: Case study scenarios

1. For each of these scenarios, suggest how you would collaborate and support each team to complete their work tasks. What would you change and how would you build strong work relationships?
2. Who would you delegate to take responsibility for each of these scenarios? Explain why.
3. Draft a separate email to each of your line managers and the senior manager responsible for logistics, outlining the problem you think each team has and proposing a way to solve these problems. You need to make sure you outline your proposal clearly and with respect to the role of these managers you must give each manager an opportunity to provide feedback.

Part B: John Readings complaint

1. Describe at least two pieces of John Readings’ policy or procedure that conflict with the team’s behaviour towards the employee.
2. Identify one piece of relevant legislation that has informed the JR policies and reinforced the company’s commitment to becoming an industry leader in cultural diversity and ethical values.
3. Describe how policies and processes can help to promote cultural diversity, ethical values and relationship-building.
4. Describe any changes or additions you would make to company policies or processes, including future communications intended to implement and raise awareness of these documents.
5. Explain how you intend to approach the team to resolve this issue fairly and how that will be consistent with organisational policy and the desire to further promote cultural

Task 3 Specifications

• Diversity and Ethical Practices Policy/Procedure
• Planning your social media completed template
• PowerPoint presentation
• Social media video & accompanying information
• Email to the CEO
• Email to the team
• Report on Communication and Interpersonal Relationships in the Workplace

1. Based on the meeting you conducted with the team (above), you have determined he need for a new ethics and diversity procedure to be developed and implemented. Create a draft Diversity and Ethical Practices Policy/Procedure which includes the:
   • Purpose
   • Relevant legislations, regulations, codes and standards
   • Procedure to be followed to ensure cultural diversity and ethical standards are maintained
   • Consultation process for promptly dealing with cultural or ethical issues which are raised
   • Detail the key responsibilities by management and teams to ensure that the procedure is implemented and followed. (Create a list of key tasks for management and teams).
2. Prepare a PowerPoint presentation to assist you to highlight the key points you want to get across to your audience. (Remember, your role is to implement the new diversity and ethical practices procedure by gaining the support and trust of all company employees – management and staff and seek their input/feedback).
3. Now that you know what you want and/or need to cover, the next step is to decide the format you will use on social media. You have decided that you will develop a short video and provide the remainder of the information in other formats. Making videos for social media can be quite different from other video formats. Download the information doc. on ‘Formatting Videos for Social Media Posts’ here and read it carefully. Then, you need to plan your video to suit your audience. Download the template: Planning your Social Media Video here and complete it.
4. Next step is to make your video recording. In your video you will need to remind staff of the recent meeting held where the issues with diversity and discrimination wereraised and, what you have actioned since that meeting (i.e., developed a draft of a new diversity and ethical practices procedure for their review)
   • Demonstrate that the company (through you) has listened to their concerns and acted upon them
   • Briefly outline & highlight the main points of the procedure, how it has changed and how it will help to ensure that the company proactively embraces diversity
   • Highlight the benefits of a well written and stakeholder endorsed procedure that will ultimately improve workplace relationships for everyone (i.e., workers and managers – remember that managers are risk adverse and don’t like change!)
   • Engage with the audience and encourage feedback in an open and honest manner
   • Build trust with all stakeholders (employees and managers), demonstrate inclusive leadership and dissipate any fear (particularly from managers) of changes.
5. Now, decide on any supporting information you need to post online:
   • Develop at least one supporting doc (e.g., flyer, poster, information picture etc.)
   • Explain why you decided to use this format and who you think will benefit most from it.

• Confirm the issue to be discussed
• Provide an overview of the new procedure, why you have developed it and how it will be beneficial for all
• Explain how you will provide guidance and support to assist any stakeholder who has a work difficulty or issue. Provide an example of how you have achieved this in your role previously
• Outline the importance of adjusting personal communication styles to meet the cultural diversity and ethical environment within the workplace and provide some examples
• Ask the team for their input and ideas on how to improve current practices to ensure workplace relationships are effective.

Summary of Assessment Requirements

The unit BSBLDR523 – Lead and Manage Effective Workplace Relationships requires students to demonstrate their ability to establish, manage, and review workplace relationship processes. The assessment is divided into three major tasks:

Assessment Task 1 – Establish Effective Workplace Relationship Processes

Research-based responses to 13 questions about company structure, policies, procedures, and workplace relationships.

Preparation of documents including:

• Leadership self-assessment and inventory
• Brainstorming list of communication/social media topics
• Completed communication planning templates
• Draft email to CEO
• Critical review of personal leadership style
• Social media content (post + video + presentation)

Assessment Task 2 – Manage Effective Workplace Relationships

Part A: Respond to workplace case study scenarios by suggesting collaboration methods, delegation, and drafting manager emails.

Part B: Analyse John Readings’ complaint, linking to company policies, cultural diversity, legislation, and ethical practices.

Draft a Diversity and Ethical Practices Policy/Procedure including purpose, legislation, procedures, consultation, and roles.

Create a PowerPoint presentation, social media plan & video, and supporting documents to communicate the procedure.

Draft emails to CEO and staff.

Prepare a final review report on communication and interpersonal relationships in the workplace.

Step-by-Step Approach by Academic Mentor

The academic mentor guided the student through a structured approach, ensuring every requirement was covered:

Step 1 – Understanding the Case Study & Research (Task 1: Part A)

• Mentor explained how to analyse John Readings’ strategic plans, policies, and operational goals.
• Broke down questions 1–13 into manageable parts (company vision, organisational culture, networking, conflict resolution).
• Guided the student in mapping policies & procedures to workplace relationship needs.

Outcome: Student produced a structured research document with insights into communication, consultation, and Fair Work Act requirements.

Step 2 – Leadership Self-Assessment (Task 1: Part B)

• Mentor explained how to complete the leadership inventory and reflect on strengths and weaknesses.
• Encouraged the student to align their leadership style with John Readings’ workplace needs (e.g., communication, feedback, stakeholder engagement).

Outcome: A detailed leadership self-assessment document with a critical review of leadership style.

Step 3 – Communication & Social Media Strategy (Task 1: Part C)

• Mentor introduced how to use modern communication tools for workplace engagement.
• Student prepared:
  • Brainstorming list of communication topics
  • Draft email to CEO introducing new initiatives
  • Social media content (post + planned video + PowerPoint) to improve staff engagement

Outcome: Student developed a practical communications toolkit.

Step 4 – Case Study Problem-Solving (Task 2)

• Mentor broke down each scenario and showed how to:
  • Support teams with collaboration strategies
  • Delegate tasks to the right managers
  • Draft professional emails proposing solutions
• For the complaint section, mentor guided linking behaviour issues to policy, diversity, and legal compliance.

Outcome: Student demonstrated skills in conflict management, ethical decision-making, and team communication.

Step 5 – Drafting a Policy/Procedure (Task 3)

• Mentor explained how to structure a Diversity and Ethical Practices Policy (purpose, legislation, procedure, consultation, roles).
• Assisted in developing a PowerPoint presentation and social media plan to communicate the new policy.
• Guided the creation of emails to CEO and staff to build trust and encourage feedback.

Outcome: A complete policy + communication package ready for implementation.

Step 6 – Review and Reflection

Mentor supported the student in preparing a final review report on communication and interpersonal relationships.

Emphasis was placed on reflecting how policies, leadership style, and communication strategies contributed to effective workplace relationships.

Final Outcome & Learning Objectives Covered

By the end of the assessment, the student had:

• Produced comprehensive documents (policies, self-assessment, emails, presentations, social media content).
• Demonstrated skills in communication planning, leadership reflection, networking, consultation, and conflict resolution.
• Applied workplace legislation (Fair Work Act, diversity standards, conflict management laws).
• Developed practical strategies for managing and reviewing workplace relationships.

Learning Objectives Achieved

• Evaluated investment in workplace communication and consultation (LO1).
• Analysed the impact of workplace culture, ethics, and systems on relationships (LO2).
• Applied leadership and interpersonal skills to strengthen workplace collaboration (LO3).
• Designed and implemented diversity, ethics, and communication strategies to manage change (LO4).