Highlights
Unit Description:
This unit describes the skills and knowledge required to analyse and improve personal leadership style and professional competence and to lead organisational transformation and learning for strategic outcomes. It covers leading transformational practices, cultivating collaborative practices, completing ongoing professional development and providing strategic leadership in a dynamic context. It applies to those who use cognitive and creative skills to review, critically analyse, consolidate and synthesise knowledge, in order to generate ideas and provide solutions to complex problems. They use communication skills to demonstrate their understanding of theoretical concepts and to transfer knowledge and ideas to others.
Objective of Assessment
The primary objective of the assessment is to support and encourage your learning. Assessment results give the assessor an indication of how well you learnt in class and or areas you may need extra support.
You are required to :
1. Develop a professional development plan for the next year – this should include relevant training in personal leadership and self-management
2. Choose one of the following changes that could be implemented in an organisation and develop a detailed implementation plan:
a. Customer service strategy – introduction of add-on selling products – encouraging customers to purchase further items with the products they have already committed to purchase. By adding small products to the P.O.S area, sales people to offer complimentary products to larger sales before attending P.O.S area.
b. Continuous improvement strategy – introduction of reporting procedures including reporting statistical data of product purchased such as how many products were purchased and what time of the day. Filling in new document templates to report these issues.
c. Administrative protocols – Requirements to obtain comparative quotes for goods and services including providing an explanation of how the opening was advertised and outlining what efforts were made to negotiate better value service and/or goods provision.
d. WHS/OHS Practices – election of new staff representative for WHS/OHS Committee including recruiting potential candidates for the role. Advertising the vacancy and publicising the election process.
3. Then answer the following questions:
a. How would you apply your leadership style to the process? (discuss this in relation to transformational and transactional leadership)
b. How would you model and encourage collaboration (design a communication strategy that would incorporate collaboration in the process)?
c. How would you ensure you controlled your own emotions through the process (particularly when people become un-cooperative and are not happy with changes made)?
d. How would you evaluate your own performance throughout the change process?
e. Discuss your role and task description as a leader throughout the change process.
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