Highlights
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Describe your enterprise’s operating environment in terms of the customer base; company products and services.
2. Describe the culture and values of your enterprise. Give at least three examples of the types of behaviour which do and do not display the organisation’s values.
3. Give an overview of your enterprise’s mission, business goals and standards. You should describe what your organisation exists for, what it’s aiming to achieve and some key standards that it aims to attain.
4. Give an example of a policy, procedure or guidelines which set out the organisation’s standards and expectations in one area of activity (e.g. customer service procedure; dress code; code of conduct; etc.). Describe how this affects the way that people behave in the organisation, including yourself.
5. Give an example of when you have contributed to continuous improvement in your organisation. Describe the continuous improvement techniques and processes you followed.
6. Briefly give an example of when you have managed an individual’s performance using your organisation’s performance management policies, procedures and systems.
7. Describe an occasion when you coached or mentored an individual. Describe how you approached the conversation/s, how you structured them, key questions that you asked; key information that you provided, the goals agreed as an outcome.
8. Describe how you influence individuals and teams in a positive manner. You should explain how you:
a. Encourage, value and reward individual and team efforts and contributions
b. Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly
c. Gain positive acceptance and support for information and ideas from the team
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