BSBMGT502: Manage People Performance - Gen Institute - Management Assessment Answer

Subject Code: BSBMGT502 Internal Code: F_AI_EJGF_EA

Management Assessment Answer

Assignment Task: BSBMGT502 Instructions for Students: Whilst researching and writing your project it is important to:

• Read the Assessment description carefully.
• Assessment should be in a Word format.
• Assemble and analyze a set of sources that you have determined are relevant to the issues you are investigating.
• Acknowledge clearly when and how you are drawing on the ideas or phrases of others;
• Consult your instructors when you are unsure about how to acknowledge the contributions of others to your thought and writing. Read the Plagiarism policy and procedure carefully to understand the consequences that you could face if your work is plagiarized.
• Student can seek clarification regarding the assessment required to be done.
• Students can ask for a reasonable time from Assessor for preparation of project or Assessment. Students can seek information on additional reading material and reference for completion of the assessments. Students with special needs can seek assistance from Assessors depending upon the nature of the need.

• Submit this document along with your Assessment

4. Arrange with your assessor:
5. a. a time and place to conduct the two role-plays:
6. a consultation with the garden products manager.
7. I a meeting to set performance expectations with the seconded employee. b. Timeframe and format requirements for submitting supporting documentation as set out in the specifications below.
8. Carry out the role-play with the peer manager. Ensure you:
9. a. Discuss your expectations for the employee and your needs for filling the position with this

Resource:

1. i. Discuss the position description.
2. Gather a sense of the employee's aptitude.
3. b. Gather informal feedback to relay to the employee that will allow the employee to start off with a realistic sense of the expectations of the position and how hard they may have to work to close any performance/skills/knowledge gaps.

Your Assessor will use Observation Checklist One to record your performance in this task. Please review Observation Checklist One before your role-play so you know what is expected of you 5. Carry out the role-play with the seconded employee. Ensure you complete the following:

1. a. Briefly summarise how performance is measured and performance objectives are set within the organisation.
2. in accordance with those processes, set performance objectives and complete a work plan in consultation with the employee.
3. Discuss general expectations and code of conduct with an employee.

Your Assessor will use Observation Checklist Two to record your performance in this task. Please review Observation Checklist Two before your role-play so you know what is expected of you. 6. After role-playing with the manager. ASSESSMENT 2 - STUDENT INFORMATION Instructions for Students: Whilst researching and writing your assessment, it is important to:

• Read the Assessment description carefully.
• Assessment should be in a Word format.
• Assemble and analyze a set of sources that you have determined are relevant to the issues you are investigating.

Acknowledge clearly when and how you are drawing on the ideas or phrases of others. Consult your instructors when you are unsure about how to acknowledge the contributions of others to your thought and writing. Read the Plagiarism policy and procedure carefully to understand the consequences that you could face if your work is plagiarized. Student can seek clarification regarding the assessment required to be done. Students can ask for a reasonable time from Assessor for preparation of project or Assessment. Students can seek information on additional reading material and reference for completion of the assessments. Students with special needs can seek assistance from Assessors depending upon the nature of the need. Submit this document along with your Assessment work. Question 3: Seeking advice Consider the following scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have tried setting goals in consultation with the employee, ongoing coaching and feedback. You have conducted two formal performance reviews. You are not sure what else you can do. Answer the following:

• Name any positions of an internal source you could approach for HR or performance management advice.

• Name one external source (individual professional, consultancy or government) of HR or performance management advice, particularly for managing poor performance.

Question 4: Counselling and support Consider the following scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have decided to counsel the employee to alert her of poor performance in a formal way and to inform her that dismissal may be an option for the future if her performance does not improve. Answer the following: What steps would you take to counsel the employee in accordance with organisational policy and relevant legislation for disciplinary meetings?

• What legislation is the most relevant in this scenario? o What is the relevant award for the employee's role at Australian Hardware? What support services could you offer the employee?

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