BSBMGT516 - Facilitate Continuous Improvement - Diploma Of Leadership And Management - Presentation Making Assignment Help

Assignment Task:

Assessment description 

Using the simulated business information provided and in response to a scenario, you will prepare and deliver a presentation to the management team (your assessor and fellow classmates) on proposed continuous improvement strategies to be deployed in work teams; proposed systems to communicate to stakeholders; proposed approaches to meeting sustainability requirements; proposed approaches to coaching continuous improvement; and strategies for knowledge management. You will then submit a summary report. You will also prepare a monitoring strategy to monitor progress on the implementation of the continuous improvement system, a communication strategy, and several relevant procedures.

Part A: Prepare and deliver a presentation 

Research, plan and deliver a 20-minute presentation to a peer group of managers (your assessor and fellow colleagues) on proposed continuous improvement (CI) systems and processes. 

1. Review the following scenario. 

You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including a general methodology such as Lean or Six Sigma. 

The approach will be used across the business, including application to areas such as: 

• sustainability across the organisation
• revenue per customer interaction 
• operational costs
• customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares.
• delivery lead times for customers. 

You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Australian Hardware. 

in your overall approach, you will need to develop several supporting strategies and procedures. You intend to trial your proposed quality systems and processes at the Wollongong store. You will need to gather feedback from the management team on your proposed continuous improvement approach. In accordance with organisational practice, you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements. 

2. Review Australian Hardware documentation, including strategic plans and operational plans. Note what the organisation does, how it does it, what its goals and objectives are, and who its stakeholders and customers are.

 

3. Research or review continuous improvement methodologies and tools and identify strategies for improving quality and performance in targeted areas. You will need to select and prepare for discussion in your presentation: 

a. a continuous improvement methodology, such as TQM, Lean and Six Sigma to apply to the organisation problem/opportunity identification and decision-making tools, such as value stream mapping, root cause analysis and brainstorming. strategies for including and encouraging participation by the right individuals and teams 

d. strategies for building ownership and a work culture that is conducive to improving quality, reducing waste and high performance. 4. Analyse the impact of your proposed introduction of continuous improvement measures on the organisation as an integrated whole. In particular consider, for discussion in your presentation, the impact on: 

a. communications to various stakeholders 

b. knowledge management and information flow, including information technology relevant to document storage and sharing 

c. sustainability and sustainability objectives 

d. performance management, including setting goals and KPIs, monitoring, training and coaching, and rewards and recognition 

e. legislative compliance. 

 

5. Arrange a time and location to deliver a presentation to the management team (your assessor and fellow colleagues) with the results of your findings in steps 2-4. 

 

6. Deliver the presentation to the management team (your assessor and fellow colleagues). Ensure you: 

a. Seek input for improvements or additions to your approach to be incorporated into your summary report and portfolio documents. Ask questions and use active listening techniques.

b. Deliver your presentation in accordance with the deliverables and quality specifications outlined below

 

Part B: Prepare a summary report 

1. Summarise the contents of your presentation in a written report, including recommended changes or additions. Ensure you: 

a. use an appropriate style and tone for business reporting b. use headings, paragraphs and full sentences (except in illustrations or bulleted lists).

2. Submit your summary report in accordance with the deliverables and quality 

 

Part C: Portfolio of work 

1. Develop a communications strategy for implementing your proposed continuous improvement initiatives that includes: 

a. two to three communications objectives

b. at least two audiences, for example, senior management, work teams, or individual employees

c. at least two methods of communication or media. 

 

2. Develop a procedure for informing teams of the outcomes of continuous improvement activities.

3.Develop a monitoring strategy for an area of team performance identified in the scenario. Include: 

a. targets (aligned with or consistent with organisational goals) 

b. standards (compliant with relevant legislation, policies and procedures) 

c. KPIs 

d. responsibilities for recording and reporting

e. timelines 

f. technology and systems used for capture, storage and reporting of performance information. 

 

4. Develop a procedure for managers and special continuous improvement teams to run continuous improvement sessions; for example, if poor performance is observed through monitoring systems. Your procedure should: 

a. outline how to run a team session to capture opportunities for improvement and share required knowledge

b. include at least one measure to ensure adherence to legislative requirements such as health and safety, privacy, or anti-discrimination. 

 

5. Submit your portfolio deliverables in accordance with the deliverables and quality specifications outlined below. 

 

Assessment Description:

Using the simulated business information and scenario provided, along with your own planning and procedural documentation produced in Assessment 1, you will prepare for and lead a team (team including yourself and your fellow colleagues) in identifying improvements using an appropriate continuous improvement (CI) tool. You will follow communication protocols for recording and communicating continuous improvement performance and outcomes. You will then prepare a written reflection on the process of implementing continuous improvement in a team setting, and outcomes and ideas for further improvement.

 

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