BSBMGT516 - Facilitate Continuous Improvement - Manage Project Governance - Project Management Assignment Help

Assignment Task :

Task 1
1. Explain the importance of establishing a formal system and process to support continuous improvement
2. Explain at least two key elements of a formal continuous improvement system.
3. Explain how the Plan, Do, Check Act Cycle can be used to support effective continuous improvement. Explain each part of the cycle in your answer.
4. Explain how brainstorming with staff can be used for effective continuous improvement.
5. Explain the relationship between continuous improvement and knowledge management
6. Explain the importance of continuous improvement as part of a quality management system.
7. Discuss why the goals of lean manufacturing and sustainability are synonymous.
8. Discuss the relationship between performance management and continuous improvement within an organization.
9. Define project issue management in your own words and describe how effective issue management can positively affect a project’s success.
10. What is the difference between an issue and a risk in project management?
11. Describe seven steps that can help track and manage project issues.
12. Describe project issue escalation in your own words and give at least two examples of when it is used. Explain at least two key elements of a formal continuous improvement system.
13. Describe at least four elements that should be included in a project’s escalation plan.
14. Describe at least four components of effective authority delegation
15. Explain three methods of solving conflicts within Project Teams
16. Explain three methods of moderating conflicts within Project Teams

Task 2
E-OfficeWorx is an independently owned and operated company based in Campbelltown, NSW. The company has been in operation for 2 years. The company supplies a wide range of stationery, office supplies, furniture, business equipment, and computer supplies for large and small office environments, including home offices. There are no retail stores, and customers order online through the company’s website or through a Customer Service Centre that operates 7 days a week from 7 am to 7 pm. Orders are distributed from a warehouse that is also located in Campbelltown. The company has recently undertaken a strategic planning process with its vision identified to be the leading online supplier of office supplies. The company employs a number of staff including the General Manager, Sales, and Marketing Manager, Finance Manager, and Human Resources Manager. There are 20 customer service staff in total, a Warehouse Manager and 10 warehousing staff. All of the Managers and Customer Service Staff operate out of the head office and all warehousing staff, including the Manager, are located at the Warehouse. Turnover of Customer Service Staff is currently high at around 30% annually. You have recently been appointed as the new Operations Manager. The General Manager has advised you that, although the company’s key values include a strong commitment to quality, customer service, sustainability, and a satisfied workforce, there are no formal systems or processes in place for continuous improvement to ensure that the company meets its overall vision and values. The General Manager would like you to research and implement a new continuous system and processes to address all aspects of the company’s operations, from staffing to customer service to health and safety, as well as embedding continuous improvement into the company’s culture. He has also indicated that he would like you to consider how the company can introduce more sustainable practices both within the company and in relation to products and would like this integrated into the continuous improvement system. The General Manager has indicated that he would like a formal continuous system and processes fully implemented within the next three months.

1. Conduct continuous improvement systems and processes research The first part of this assessment task requires you to conduct research to Identify options for continuous improvement systems and processes for E-OfficeWorx. Make notes on your research, which you will then use to develop a continuous improvement policy and two continuous improvement tools for E-OfficeWorx, as well as a presentation for staff about the benefits of continuous improvement and to provide training in the new continuous improvement processes systems.
Your research should include identifying:

• The benefits of implementing continuous improvement systems and processes across the company.
• Continuous improvement models that may be suitable for the company, such as the Plan Do Check Act, Six Sigma or TQM approach to continuous improvement. You should research at least two models and identify the best one to use at E-OfficeWorx.
• Ways of building in continuous improvement into business systems and procedures including performance management, sustainability, health and safety, and knowledge management and to address existing issues within the company.
• Continuous improvement tools (for example, continuous improvement register and forms, flow charts) that can be used as part of a continuous improvement system. Identify and describe at least four.
• Strategies for encouraging staff to participate in continuous improvement decision-making.

2. Develop two continuous improvement tools. You are also required to develop a minimum of two of the continuous improvement tools as identified through your research. These should be referred to in the continuous improvement policy and included as attachments.

Task 3: Project reporting

1. Write the first monthly project progress report.
Review the following reports that have been submitted by the Project Team members:

• Project Progress Report Dan
• Project Progress Report Donna
• Project Progress Report Erin
• Project Progress Report Edith

Use the information in these documents to write a short (about half a page) on the performance of the project so far and any issues arising from the project governance arrangements that you have established.

2. Write a project governance closure report.
Review the following reports that have been submitted by the Project Team members:

• Project Wrap Up Report Dan
• Project Wrap Up Report Donna
• Project Wrap Up Report Edith
• Project Wrap Up Report Erin

Write a short (about half a page) report that:

• Analyses the impact that project governance had on achieving the project’s objectives
• Includes at least two lessons learned with respect to the project’s governance structure
• includes at least two project governance recommendations that could assist future projects.

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