BSBMGT516 : Lead and Monitor Continuous Improvement - Business Assignment Help

Assignment Task :

Task summary  

This assessment task is about analysing a case study of a simulated workplace to establish  networks related to the Unit of Competency “BSBMGT516 Facilitate continuous  improvement” and its elements and performance criteria.  

Assessment description 

Using the simulated workplace documents and the case study scenario on the Appendix 1,  you are required to undertake the simulated workplace activities for continuous  improvement process in order to achieve organisation’s objectives. 

Performance objective 

To test your ability to demonstrate the skills and knowledge required to lead and manage  continuous improvement systems and processes. Particular emphasis is on the development  of systems and the analysis of information to monitor and adjust performance strategies,  and to manage opportunities for further improvements. 

Assessment context 

Simulated work environment. This assessment will be conducted within the training facility  in the specific training room allocated for the trainee/s during the training sessions planned  for assessment using simulated workplace scenario with the access to materials and  equipment facilitated by your assessor. 

Required resources 

1. Assessment task 2, assessment instructions and case scenario in Appendix 1

2. Computer with Internet access and word-process software (MS Word)

3. Workspace, table, chair and stationery 

4. Role-play settings with assessor.

 Assessment instructions 

1. Review the simulated workplace (Australian Hardware) to undertake the assessment  activities of continuous improvement. 

2. Read the workplace scenario on the Appendix 1 to determine your role and the  organizational requirements and the context. 

3. Perform and complete the 10 task activities. 

4. This task requires you to meet with your manager (assessor) and/or other relevant  individuals in a role-play. Form the individuals with specific roles to role-play as  agreed by your assessor.  

Case study  

(Refer to Appendix 1 for more simulated workplace information) 

Scenario 

You are the Australian Hardware Wollongong store Manager and accountable for the  performance of the store. As part of organizational development to achieve its strategic  direction, Mr. Holden Greenwright, the CEO of Australian Hardware asked you to: 

1. Lead continuous improvement systems and processes 

2. Monitor and adjust performance strategies and  

3. Manage opportunities for further improvement. 

He stated that you need to undertake the activities to improve customer service and better  customer experience to achieve its vision and strategic direction (available in Appendix 1). He also asked you to meet with the CEO and other relevant teams and individuals during this  process. He wants you to undertake the project of continuous improvement for the store by  performing the following tasks: 

Your Task 

Complete the following and document for the use by Australian Hardware continuous  improvement process and meet with the CEO (Your Assessor) to discuss your strategies: 

1. Read and review simulated documentation especially oganisational chart and identify  the teams, individuals and key stakeholders to encourage to participate in decision making processes 

2. Identify the areas to consider for continuous improvement using the case scenario  above and Appendix 1. 

3. Determine the continuous improvement tools and techniques to be used during the  continuous improvement activities 

4. Establish sustainability requirements, legislative and regulatory compliance  requirements in the application of above techniques and the continuous  improvement process 

5. Write an email to communicated to above stakeholders to participate in decision making processes, assume responsibility and exercise initiative as appropriate 

6. Develop a mentoring and coaching plan to ensure that participants are able to  effectively implement and support the organisation’s continuous improvement  activities 

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