Highlights
Answer the activity in as much detail as possible, considering your organizational requirements.
Refer to case study A.
1. Identify four types of information that would help to support the resource proposal for the Westons bar and grill.
2. Write an email or letter highlighting the need for resources in relation to the operational plan for the Westons bar and grill.
3. Role play a telephone call with a colleague in which you give directions for the implementation of an operational plan.
4. Plan a timetable for aspects of the operational plan.
Refer to case study B
5. Role play a discussion in which you act as the manager and another individual acts as an employee and have a discussion about the relocation of Digitise.
6. Using mathematical information that is appropriate to your workplace, calculate the amount of a given resource which is required.
7. Role play consulting a health and safety specialist about changes to organisation policy.
Assessment Task B: Knowledge activity ( Q & A)
The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.
Task summary
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
Note/-Answer each question in as much detail as possible, considering your organizational
Requirements for each one.
1. Describe how you would create an operational plan.
2. Explain the role of an operational plan in achieving the organization’s objectives.
3. Identify five types of considerations in relation to budgeting processes.
4. How can you develop key performance indicators to meet business objectives?
5. What legislation or regulation will directly affect the operational plan in your organization (or an example organization)?
6. Give examples of your organization’s policies, practices, and procedures that directly relate to the operational plan. (Learners may use an example organization to answer this question.)
Assessment Task C: Performance activity
The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or the third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.
If necessary for the activities, you should attach completed written answers, portfolios, or any evidence of competency to this workbook.
Task summary
Objective: provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
Q-Develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
1. Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
2. Develop and implement strategies to achieve the operational plan within the organization’s policies, practices, and procedures including:
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