Highlights
Short Answer Questions
Question 1
Identify four leadership styles. Briefly describe the characteristics and application of each style.
Question 2
Leaders must be aware of the federal and state/ territory legal and regulatory requirements within which their organisations must operate. The nature of the business will determine the scope of legal, ethical and environmental compliance requirements.
Provide an overview of four types of legislation, codes or by-laws common to most organisations that employ staff.
Explain the objectives of the legislation, codes or by-laws and how organisations can demonstrate compliance.
Question 3
In a short paragraph explain:
what a mission statement is
what business values are and how they impact on business operations
Question 4
Explain why each business needs clear objectives, plans and strategies.
Question 5
Why do business leaders need a clear understanding of effective organisational change management? What is an effective organisational change management process?
Assessment 2: Case study
Your assignment is based on a scenario. Your task is to discuss what has gone wrong and what could have been changed or done differently to turn the outcome into a positive one. Your answers must demonstrate your understanding of the leadership issues that have caused things to go wrong, as well as your effective application of the correct leadership decisions in rectifying the situation.
Scenario:
You are a store manager for the Melbourne-based branch of ABC Company. When you got the job you were quite young and inexperienced in your role as manager and you had to learn a lot on the job. You realised as time went by that you did not have enough knowledge of the industry and its codes, laws and legislation, as you came from a trading background. You had also realised that there were a lot of codes of practice and requirements that needed to be followed to run a retail store according to legislative requirements.
In the beginning, you had not worried too much about these details; when employees had asked her questions about what to do in certain situations, you just used your judgement and did not bother to find out if this would be compliant or not. If someone pointed to a compliance issue, you had instructed them to either fix the problem or ‘hide’ it if the issue was difficult to rectify. However, you now felt that the situation had spiralled out of control; employees had learnt that this was acceptable, and they were all building a house of cards that would eventually fall.
You knew at this stage that they would have a large number of compliance issues in terms of work health and safety and they would be in trouble soon. You, sensing that a head office audit was not too far away, decided to start working on solving the problem. You spoke to some of your most trusted employees and asked them to make up ‘fictitious’ evidence that was required by law but had been overlooked, as well as record evidence that was the basis for WHS training. They all agreed to help, as most of them had already figured out that their jobs were probably at risk come to an audit.
Task: Explain the problems in this situation from an ethical perspective. What alternative course of action should you have taken when you started realising they were incompliant? What is your responsibility in relation to unethical behaviour as the manager of this college? Why do you think this situation got so out of hand? Discuss the role of the manager in modelling ethical conduct and encouraging others to adopt business ethics. What do you need to continue to do in professional development?
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