BSBMGT608 : Manage Innovation And Continuous Improvement - Management Assignment Help

Assignment Task:

TASK:

Assessment Plan

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for BSBMGT608 Manage innovation and continuous improvement.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due Date
Questions and Answers Project Project Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? Yes No
Have you read and understood the RTO’s policies and procedures related to reassessment? Yes No
Do you understand the requirements of this assessment? Yes No
Do you agree to the way in which you are being assessed? Yes No
Do you have any special needs or considerations to be made for this assessment? If yes, what are they?
Yes No
Do you understand your rights to appeal the decisions made in an assessment? Yes No
Student name:
Student signature: Date:
Assessor name:
Assessor signature: Date:
Assessment Task Cover Sheet – Assessment Task 1Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
BSBMGT608 Manage innovation and continuous improvement
Assessor to complete
Assessment Task Satisfactory/Not satisfactory Date Was this a resubmission? Y/N
Questions and Answers STUDENT DECLARATION
I declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:
Student name:

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
















Assessor signature:
Assessor name:
Date:

Assessment Task 1: Written QuestionsTask summary
You must answer all questions below correctly.
Resources and equipment required to complete this task:
Access to textbooks and other learning materials
Access to a computer with Internet
Access to a word processor
When and where will this task be completed?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What happens if I get something wrong?
If your assessor marks any of your answers as incorrect, they will make arrangements with you about resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.
Student instructions for Task 1
This is an open book test – you can use your learning materials as reference.
You must answer all questions in this task correctly.
You must answer the questions by typing your answers in a word processor such as Microsoft Word or similar program.
Written answer question guidance
The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These words will guide you as to how you should answer the question. Some questions will also tell you how many answers you need to give – for example, ‘Describe three strategies…’.
Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or features. Generally, you are expected to write a response of two or three sentences in length.
List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format, often with a specific number of items indicated.
Outline – when a question asks you to ‘outline’, this means giving only the main points. Generally, you are expected to write a response of two or three sentences in length.

Question AUTONUMLGL \* Arabic \e
Provide an outline of the cost-benefits analysis method.
Question AUTONUMLGL \* Arabic \e
Describe each of the following types of innovation:
Incremental innovation
Disruptive innovation
Architectural innovation
Radical innovation
Question AUTONUMLGL \* Arabic \e
Describe Schumpeter’s theory of innovation including the five types of innovations described in the theory.
Question AUTONUMLGL \* Arabic \e
List the basic elements of the concept of creativity.
Question AUTONUMLGL \* Arabic \e
List the five organisational learning principles.
Question AUTONUMLGL \* Arabic \e
List three quality management and continuous improvement theories.
Question AUTONUMLGL \* Arabic \e
Describe each of the following risk management concepts:
Risk
Risk assessment
Risk mitigation
Question AUTONUMLGL \* Arabic \e
Outline three sustainability practices that would be relevant to an Australian business which provides consultancy services to clients at its offices, or at the client’s offices.
Submission requirements for Task 1:
Your answers to each question.

Assessment Task Cover Sheet – Assessment Task 2Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
BSBMGT608 Manage innovation and continuous improvement
Assessor to complete
Assessment Task Satisfactory/Not satisfactory Date Was this a resubmission? Y/N
Project STUDENT DECLARATION
I declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:
Student name:

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
















Assessor signature:
Assessor name:
Date:

Assessment Task 2: Develop Continuous Improvement StrategiesThe following assessment tasks use a simulated business called Complete Business Solutions Australia (CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies and procedures associated with CBSA. This can be done in one of two ways: either your assessor will provide you with copies of the appropriate documents, or they will provide you with login details for CBSA’s website. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to completing your assessment tasks.
For this assessment you will play the role of Governance Manager for CBSA. CBSA is a consultancy service providing assistance with compliance, finances, human resources, information technology and other business needs to ensure that businesses have the expertise and support they need to survive and prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s mission, vision, and business objectives.
Task summary
There are five parts to this task:
In Part A, you will be analysing operational performance
In Part B, you will be developing continuous improvement strategies
In Part C, you will be consulting on the strategies you have developed
In Part D, you will be analysing your contingency improvement strategies
In Part E, you will be developing contingency plans for your strategies
Resources and equipment required to complete this task:
Access to textbooks and other learning materials
Access to a computer, the Internet, and a web browser
Access to a word processor
CBSA organisational policies and procedures (accessible via the CBSA website)
Business Plan (accessible via the CBSA website)
Email template (accessible via the CBSA website)
Policy & Procedure Template (accessible via the CBSA website)
Contingency Plan Template (accessible via the CBSA website)
Three additional students for role play activities
When and where will this task be completed?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What happens if I get something wrong?
If you get something wrong you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.
Student instructions for Task 2
Complete all parts of the assessment below.

Part A – Identify and Analyse Operational PerformanceTo begin this part, read the following email and then complete the tasks that follow:
38105588000 To: You
From: Gavin Stead (gavin.stead@cbsa.com.au)
Date/time: Monday 9:26AM
Subject: Operational Performance Issues
Attachment: Strategic Plan Overview.docx, Operational Performance Data.docx, Performance Report Template.docx
To You,
I have an important task for you. Our organisation prides itself on its key values including a strong commitment to quality, customer service, innovation and excellence, sustainability, and a satisfied workforce. However, there are no formal systems or processes in place for continuous improvement to ensure that the company meets its overall vision and values. We also are not undertaking any sustainable initiatives and we are facing a number of issues. I have summarised these issues below:
High number of customer complaints
High staff turnover
Not meeting strategic goals
Not seen as an environmentally friendly company
Can you please refer to the strategic goals of the organisation, and the operational performance data that I have attached, and then document your analysis in the attached Performance Report Template.
Kind Regards,
Gavin Stead
1651039370 Managing Director
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
www.cbsa.com.auAttachment
Strategic Plan Overview.docx
Mission statement: ‘Helping businesses to help themselves.’
Vision statement: ‘To become Australia’s largest business advocate.’
Core Values
Our commitment is to:

• Implement innovation and excellence
• Based on the email and its attachments, complete the following tasks:
• Undertake research, documenting your notes for the following:
• Review the organisation’s Business Plan (accessible via the CBSA website) to determine what the organisation does, the services it offers, and the technologies it utilises to deliver those services
• Review the attached Strategic Plan Overview and analyse the attached Operational Performance Data to identify and analyse the organisation’s strategic goals, current variances from those goals, and performance trends and issues
• Seek specialist advice from websites or other sources (technical experts) to identify possible technological improvements
• Document performance analysis
• Using a word processor, document your research, analysis and thoughts into the Performance Report Template, ensuring that you:
• Provide a brief overview of CBSA, the services it offers, and the technologies it currently uses
• Provide a brief overview of the strategic performance measures CBSA uses
• Provide a brief overview of CBSA assessment tools/techniques
• Provide a SWOT analysis highlighting one organisational strength, weakness, opportunity, and threat
• Provide a detailed breakdown of trends and the issues that the organisation is currently facing
•  
• Part B – Develop Continuous Improvement StrategiesTo begin this part, read the following email and then complete the tasks that follow:
• 38105588000 To: You
• From: Gavin Stead (gavin.stead@cbsa.com.au)
• Date/time: Wednesday 4:17PM
• Subject: Continuous Improvement Strategies
• To You,
• Thanks for undertaking the operational performance analysis for me.
• Based on your findings, I think it is imperative that we introduce formal processes to implement continuous improvements and to ensure that we achieve our strategic goals.
• Can you identify some improvement strategies that we can implement to try and resolve the business trends and issues you have discovered? Once you have identified these, I would like you to develop a Continuous Improvement Policy & Procedure ensuing that you are integrating the improvement strategies and developing associated continuous improvement tools to implement these strategies.
• Kind Regards,
• Gavin Stead
• 1651039370 Managing Director
• 300 Fictional Way, Sydney, NSW 2000
• Phone: 1800 111 222
• www.cbsa.com.auTasks
• Based on the email, complete the following tasks:
• Document continuous improvement strategies
• Based on the issues/trends you have identified in the previous assessment task, identify strategies that can be used to try and address these issues. Document these using a word processor where you identify each issue, and the strategy to address this.
• As an example, if an issue is ‘Lack of sustainability initiatives’ then a strategy may be to ‘Ensure sustainability is built into procurement processes’ or ‘Implement a paper free workplace’ or even ‘Develop a Sustainability policy’.
• Develop policy
• Develop a Continuous Improvement Policy for CBSA using the organisation’s Policy & Procedures Template (accessible via the CBSA website). As a minimum, your policy must include:
• Purpose of the policy
• Scope of the policy
• Continuous improvement principles
• Continuous improvement model
• Continuous improvement strategies that should be implemented
• Staff participation and communication
• Tools to support the continuous improvement process
• Responsibilities
• Ensure that your policy is written in a suitable format and complies with relevant legislative requirements.
• Develop continuous improvement tools.
• Develop at least two continuous improvement tools identified through your research in the previous assessment task (for example, continuous improvement registers and forms, feedback forms, intranet forms/surveys) to provide support to the continuous improvement strategies
• You must refer to these in the Continuous Improvement Policy as applicable
•  
• Part C – Undertake Consultation ProcessTo begin this part, read the following email and then complete the tasks that follow:
• 38105588000 To: You
• From: Gavin Stead (gavin.stead@cbsa.com.au)
• Date/time: Friday 9:02AM
• Subject: Staff Consultation
• To You,
• Thanks for identifying strategies and developing formal continuous processes.
• Please present these to representatives from each organisational department to get their feedback, and brainstorm creative ideas to improve the strategies and processes you have developed.
• Kind Regards,
• Gavin Stead
• 1651039370 Managing Director
• 300 Fictional Way, Sydney, NSW 2000
• Phone: 1800 111 222
• www.cbsa.com.auTask
• Based on the email you are to complete the following task:
• Review the CBSA Communication Policy & Procedures (accessible via the CBSA website) for the delivery of presentations, and then undertake a consultation and brainstorming session with representatives of CBSA’s staff (role played by your assessor and classmates) in line with workplace procedures.
• The presentation should be no longer than 15–20 minutes and you will need to:
• Provide an outline of the issues you have identified and your strategies to address these
• Provide an overview of your Continuous Improvement Policy & Procedures
• Provide an overview of the continuous improvement tools you have developed to support the policy.
• Seek feedback by asking questions and brainstorming to identify improvement opportunities with your strategies, policy and/or improvement tools.
• During the presentation, your assessor will be looking to see that you can:
• Lead the consultation and document feedback from attendees in relation to the strategies, policy and tools
• Participate in a variety of spoken exchanges with co-workers and stakeholders
• Take the audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
• Build rapport with the attendees to establish positive and effective relationships
• Collaborate with others to achieve joint outcomes, playing an active role in encouraging innovation and facilitating effective group interaction
•  
• Part D – Analyse StrategiesTo begin this part, read the following email and then complete the tasks that follow:
• 38105588000 To: You
• From: Gavin Stead (gavin.stead@cbsa.com.au)
• Date/time: Tuesday 11:02AM
• Subject: Staff Consultation
• Attachment: Trial Report Findings.docx
• To You,
• Thanks for delivering the consultation session with the staff. Now you will need to trial and test each strategy by:
• Undertaking a risk assessment of each strategy
• Undertaking a cost-benefit analysis of each strategy
• Providing your recommendations as to which strategies we should proceed with and which ones we shouldn’t
• Use the attached report template to document your analysis and then send this through to me for review and approval.
• Kind Regards,
• Gavin Stead
• 1651039370 Managing Director
• 300 Fictional Way, Sydney, NSW 2000
• Phone: 1800 111 222
• www.cbsa.com.auAttachment
• Trial Report Findings.docx
• Trial Report Findings
• Strategies to be Trialled
• The strategies to be trialled include:
• <<list each strategy in bullet format>>
• Cost-benefit Analysis
• <<Use the following table to specify the Cost-Benefit Analysis (CBA) for each strategy>>
• Strategy Cost Benefit CBA ratio
• Risk Analysis
• <<Use the following table to specify your risk analysis >>
• Risk Description of Risk Potential Consequences/
• Likelihood Risk Rating level
• Recommendations
• <<Provide your recommendations here >>
• Tasks
• Based on the email you are to complete the following tasks:
• Undertake analysis
• Using the Trial Report Findings template, you are to documents your analysis including:
• Listing each strategy under the ‘Strategies to be trialled’ heading.
• Undertaking cost-benefit analysis (CBA) for each strategy. You must:
• List each strategy in the table
• Calculate a cost for each strategy
• Calculate the likely benefit in monetary terms for each strategy
• Calculate a ratio for each strategy based on its costs and benefits
• Using the Risk Management Policy & Procedures (accessible via the CBSA website) as a guide, undertake risk analysis for each strategy. You must:
• Identify one risk for each strategy
• Provide a description for each risk
• Determine the potential consequences and the likelihood of the risk occurring
• Calculate a risk rating level for each risk.
• Providing recommendations as to which:
• Strategies should be implemented and why
• Strategies should not be implemented and why
• Seek approval for your findings.
• Using the Email Template (accessible from the CBSA website) draft an email to Gavin Stead sending the report and asking for review and approval. In the email:
• You must specify who the email is to
• You must specify who the email is from
• You must specify the date and time you sent the email
• You must specify a subject
• You must specify the report as the attachment
• You must complete the body part of the email detailing why you are sending this email and that you are seeking review and approval of your recommendations based on your analysis
• You must complete the email footer specifying the job position you are role playing
•  
• Part E – Develop ContingenciesTo begin this part, read the following email and then complete the tasks that follow:
• 38105588000 To: You
• From: Gavin Stead (gavin.stead@cbsa.com.au)
• Date/time: Thursday 8:18AM
• Subject: Contingencies
• To You,
• Great work, I have reviewed and approved your strategy recommendations. To prepare for implementation, please develop a contingency plan for each approved strategy to ensure that we are prepared in case one or more of the strategies runs into issues when implemented.
• Kind Regards,
• Gavin Stead
• 1651039370 Managing Director
• 300 Fictional Way, Sydney, NSW 2000
• Phone: 1800 111 222
• www.cbsa.com.auTask
• Based on the email you are to complete the following task:
• Use the Contingency Plan Template (accessible via the CBSA website) to document contingency plans for each approved strategy (those that you recommended for implementation in the previous assessment part).
• Within the plan you must:
• Document each business risk
• Document the impact for that risk
• Document the likelihood for that risk
• Document a possible mitigation strategy for each risk to mitigate or minimalise its impact
• Document a contingency plan for each risk which should be enacted when the risk occurs
• Submission requirements for Task 2:
• Performance Report for Part A.
• Continuous Improvement Strategies for Part B.
• Continuous Improvement Policy & Procedures for Part B.
• Continuous Improvement Tools for Part B.
• Trial Report Findings for Part D.
• Email for Part D.
• Contingency Plan for Part E.
•  
• Assessment Task Cover Sheet – Assessment Task 3Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
• Name:
• Date of submission:
• Unit:
• BSBMGT608 Manage innovation and continuous improvement
• Assessor to complete
• Assessment Task Satisfactory/Not satisfactory Date Was this a resubmission? Y/N
• Project STUDENT DECLARATION
• I declare that these tasks are my own work.
• None of this work has been completed by any other person.
• I have not cheated or plagiarised the work or colluded with any other student/s.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.

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