BSBMGT617 - Develop Business Plan - Monitor and Response to Performance Data - Fast Track Couriers Case Study - Management Assignment Help

Assignment Task

Task 1: Develop a business plan

Performance objective:
You will demonstrate the skills and knowledge required to research, analyze and develop a business plan.

Assessment description:
There are two parts to this assessment.

Part A
Use the information provided in the case study ‘Fast Track Couriers’ (see Appendix 1) to develop a business plan to support the company’s strategic and operational goals. Develop a plan for communicating the business plan to relevant parties.

Part B
Review the completed business plan (see Appendix 2). Analyze the strengths and weaknesses of the plan, and prepare a written report of your findings.

Procedure:
Part A
1. Review the information in the case study ‘Fast Track Couriers’ (see Appendix 1)
2. Analyze and interpret the current business environment, goals and objectives embedded in the case study.
3. Consult with your assessor (assume the assessor is a key stakeholder) and discuss and agree upon performance objectives and measures.
4. Document a business plan to assist the organization to achieve its goals.
5. Document a plan for communicating the business plan to all relevant parties.
6. Present the business plan to your assessor (assume the assessor is a key stakeholder).

Part B
Business Plan 1:
1. Read the business plan ‘Quality Training’ (see Appendix 2)
2. Compare and contrast the business plan against the criteria for effective business plans, as described in your workbook or other reference materials.
3. Compare the strengths and weaknesses of the business plan.
4. Complete a written report, detailing a critical analysis of the strengths and weaknesses of the business plan.

In Part B:

1. The report is properly formatted and logically structured.

2. Identify relevant strengths and weaknesses of the plan, including discussion on the following areas:

3. Compare and contrast with textbook structure and layout.

4. Comment on the quality and relevance of information.

5. Comment on the quality of information, i.e. did the business plan demonstrate adequate research on competitive market conditions?

6. Comment on the quantity of information – was there sufficient information to determine the likely success of the business in accordance with its performance measures?

7. Were the performance measures specific and realistic?

8. Was the document well set out, easily understood and pitched at an appropriate level for the reader?

Task 2: Monitor performance

Performance objective:
You will demonstrate the skills and knowledge required to monitor the performance of a business plan.

Assessment description:
For this task, you will monitor the performance of a business plan, through testing and refining of the performance measurement system, and report on progress of the business plan in a timely and effective manner.

Procedure:
1. Review the completed business plan from Assessment Task 1.
2. Identify the key performance objectives.
3. For each key performance objective:
a. Produce a report to capture and test the performance measure.
4. Write a brief report on how you would test the performance measurement systems, including:
    a. Acceptable levels of variance to planned objectives (where applicable).
    b. The timeframe for each report – how frequently reports will be completed.
    c. What benchmarks will be used?
    d. Who the key stakeholder will be for each report.

Task 3: Respond to performance data

Performance objective:
You will demonstrate the skills and knowledge required to analyze performance reports, review performance indicators and take appropriate action to address systems failures and variances to the business plan.

Assessment description:
In this assessment task, you will analyze performance data and reports against planned objectives, implement strategies to refine performance indicators, and address coaching and training needs. You are also required to develop and recommend processes for the review of systems, procedures, and work methods.

Procedure:
1. Review the case study ‘B& A Toy Warehouse’.
2. Critically analyze the information and write a brief report, responding to each question in the case study.

Question 1:

• After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)?

Question 2:

• Critically analyze the performance against planned objectives.
• Identify areas of non-performance.
• Report on systems failures that contributed to these results.
• Consider failures in communication, planning, reporting, and training.
• Review performance indicators and refine them if necessary.
• Comment on the suitability of performance indicators and what changes might be required to achieve organizational goals.

Question 3:

• Recommend performance improvement strategies.
• Identify and redefine performance measures, if necessary.
• Document a training and development strategy to address the performance of underperforming individuals or teams.
• Identify the development needs of individuals and groups.
• Identify training/coaching needs.
• Present in a development plan.

Question 4:

• Develop a strategy for reviewing systems processes and work methods at B& A Toy Warehouse.
• Describe how the implementation of your strategy would lead to continuous improvement.

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