Highlights
Questions
Provide answers to all of the questions below:
1. Explain:
• the purpose and content of an operational plan
• the role of an operational plan in achieving the organisation’s objectives
• the purpose and content of a contingency plan.
2. Explain the difference between an operational plan modelled on the organisation as a whole and one that has been modelled to suit a specific organisational goal or department.
3. Describe typical methods for developing an Operational Plan.
4. Complete the table below to describe information sources necessary to develop and present operational plans. The first row has been completed as an example for you to follow.
Information source Description Examples (provide 1)
Colleagues/Employees Colleagues may be part of the same team, or from another team.
Team member
CFO
Manager of a different team
External consultants
Strategic plan
5. List four ways to consult with stakeholders.
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