BSBPEF502 Develop and use emotional intelligence

This assessment task requires you to:

· develop and conduct a training session

· make adjustments to policies and procedures to promote emotional intelligence

· develop a mentoring program to assist others in the workplace.

The purpose of this task is to help you build on the knowledge that you have gained in the previous two tasks and share that knowledge in developing the emotional intelligence of others in the workplace.

Part A – Training session

You are required to take one (1) of the workplace emotional response issues that you identified in task AT2 Appendix B (Emotional response plan) and the techniques you identified to overcome it. You need to do the following:

Step 1. Develop a training session to teach others in your workplace about this common emotional response and how to deal with it. Your training session must cover the following:

· The common emotional workplace response you have chosen

· At least three (3) techniques to deal with the emotional response and strategies/methods to overcome it at work

· Three (3) tasks you can communicate to trainees to practice the strategies/methods you have identified to dealing with emotional responses

· How your colleagues can better deal with this emotional response at work and help others who are experiencing this response

· Identify and explain a relevant workplace policy or procedure that connects to the emotional response and explain how the policy or procedure supports people dealing with this in the workplace

· The implementation of a mentoring program, including:

§ what a mentoring program is and how it works

§ how it supports emotional intelligence in the workplace and the development of emotional intelligence in others

§ the roles each training session participant will play in a mentor/mentee relationship

Deliver a training session of ten (10) minutes in length to at least two (2) colleagues from your work team. You may nominate two (2) colleagues, classmates, friends or family members to play the role of work colleagues.

The options you have for completing this assessment task are:

· Hold the training session face to face and have your Assessor observe the meeting. NOTE: not this is not an option for Online students. If you are doing this Assessment in a classroom situation, your Assessor will provide you with further instructions on how this meeting will be conducted in the classroom.

· Hold the training session face to face, video record the meeting and upload the recording to Connect

· Hold the training session via Zoom (or other similar programs), record the meeting and upload the recording to Connect

You can use visual aids such as PowerPoint if you choose. Submit any additional visual aids, links or video links along with your submission.

During the delivery of your training session, you are to:

· Use professional language and nonverbal features to present information

· Present your selected emotional intelligence issue and how to deal with it

· Effectively communicate examples and tasks you have developed for assisting others in understanding how their personal behaviour and emotions affect others at work

· Highlight the workplace policy and procedure you have identified in connection to the emotional response you have selected to present

· Lead a collaborative approach to develop and understand skills that enhance the emotional intelligence of others

· Implement your mentoring program by explaining its purpose, goals and benefits, and assign roles to your meeting participants.

Part B – Workplace policy and procedure

For those who do not have access to a relevant workplace policy or procedure, use the Righteous Bean Code of Conduct (Appendix A). Explain how the Code of Conduct supports emotional intelligence in the workplace and how it supports the emotional response you have chosen for your training session.

Submission requirements

Part A

Completed emotional intelligence training session plan

Evidence of conducted training session and mentoring program implementation – video recording or completed Observation Sheet.

Part B

Explanation of workplace policy and procedure supporting emotional intelligence