BSBPEF502: Performance Task document (T1-T3, Project A) - Management Assignment Help

Assignment Task

This performance task requires you to demonstrate emotional intelligence and promote development of emotion intelligence in others within an organisation. Note, Tasks 1, 2 and 3 incorporate Project A.

Conduct Emotional Intelligence Personal Assessment:

Task 1 - Review your own emotional intelligence by assessing emotional strengths and weaknesses

What must be considered when developing criteria to assess personal emotional strengths and weaknesses?

For example, you may include the following in your discussion:

• Self-awareness
• Self-management
• Social awareness
• Relationship management

How do you plan to review and analyse your emotional triggers and interactions with co-workers?

For example, you may include the following in your discussion:

• Keep a diary
• Record your reactions to others
• Seek feedback from others
• Recognise instances when you experience strong emotions

Task 2 - Demonstrate emotional intelligence in relation to at least two different work tasks

Describe two occasions in the workplace when you will need to demonstrate emotional intelligence?

For example, you may include the following in your discussion:

• Changing staff duties – how to approach and manage
• Implementing a new data system, tech & procedure changes

Explain how you will use emotional intelligence to work towards the achievement of business objectives in these identified scenarios?

For example, you may include the following in your discussion:

• Communicating with a diverse workforce
• Utilising feedback

What process will you follow when displaying flexibility and adaptability in dealing with others in the workplace?

For example, you may include the following in your discussion:

• Consider the emotions of others when making decisions
• Consult with relevant stakeholders.

Task 3 – Promote development of emotional intelligence in others.

Describe a workplace scenario where you will need to encourage emotional intelligence in workers?

For example, you may include the following in your discussion:

• Staff member may have had someone pass away
• A conflict with a co-worker- mediation

What techniques can be applied that promote flexibility in interactions with others and show consideration for the emotions of others?

For example, you may include the following in your discussion:

• Identify emotional intelligence knowledge levels of others, eg:
• Directly ask workers for feedback about their thoughts and feelings,
• Hold meetings with individual workers
• Hold a short presentation
• Develop slides or supplementary notes for distribution

How will you develop and implement a plan to assist workers to understand effect of their own personal behaviour and emotions on others?

For example, you may include the following in your discussion:

• Ask workers to start noticing how other people’s behaviour and emotions affect them
• Ask workers to keep a diary for a short period of time
• Establish a positive environment and a can-do attitude to foster enthusiasm
• Encourage open and honest communication
• Acknowledge effort

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