BSBPMG530: IndoAust Jaya Customer Relationship Management Project Brief - Management Assignment Help

Assignment Task

Assessment Task – Performance and Skills

Task summary

This assessment task is designed to test your skills to determine and manage project scope. It involves obtaining project authorisation, developing a scope management plan, and managing the application of project scope controls.

Required

• Access to textbooks/other learning materials.
• Access to a computer and Microsoft Office.
• Access to the internet.

Note- If you do not have access to Microsoft Office, you must save your work as PDF before uploading.

Assessment criteria

• All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Complete this assessment based on the IndoAust Jaya (IAJ) scenario files located in the Additional Resources folder:

• Resource 1: IndoAust Jaya CRM Project Brief
• Resource 2: IndoAust Jaya C Interoffice Memo

PART A: PROJECT AUTHORISATION

You are to prepare a summary of your project to submit to the designated authority to seek authorisation for commencement of the project.

Your summary should include an overview of:

• Project title
• Project sponsor
• Project manager
• Project team members
• Project timeline
• Planned budget
• Project objectives
• Project deliverables
• Project assumptions/constraints
• Major phases
• Key deliverables in each phase
• Milestones and proposed dates

Use the “Project Authorisation Form” following to answer this question.

Refer to sections 3, 5, 6 and 8 of the CRM Project Brief (see Additional Resources folder) to help you find the information required to complete the following templates

PART B: PROJECT MANAGEMENT GOVERNANCE

List the parties who will form the governance structure or Project Board for the project. Your list should include the titles of each person included in the governance structure and a brief description of their responsibilities. (300 words)

Look at section 6 of the CRM Project Brief (see Additional Resources folder) to help you find the relevant information.

PART C: SCOPE MANAGEMENT PLAN

Prepare a Scope Management Plan for your project. (300 words)

Your plan should include details regarding:

• Executive summary
• Roles and responsibilities
• Scope definition
• Scope inclusions and exclusions
• Major milestones
• Success criteria
• Key meeting dates
• Work breakdown structure
• Scope verification
• Scope control
• Sponsor acceptance
• Assumptions, risks, constraints, and dependencies
• Approvals

Use the “Scope Management Plan” to answer this question. Look at sections 3, 4, 5, 7 and 8 of the CRM Project Brief (see Additional Resources folder) to help you find the relevant information.

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