BSBREL501: Build International Client Relationship - Cross-Cultural Communication - Business Assignment Help

Assignment Task:

Overview: 
 
Assessment methods can be:

• Written tests
• Direct observation
• Product-based methods e.g. report, role plays, work samples
• Questioning/ Interview
• Workplace simulation

 
All assessment tasks should be completed in the classroom unless approved by the assessor. Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the assessment tasks. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. Your trainer/assessor will remain available to support you throughout the assessment process. 
 
Written Assessments 
 
Written assessment tasks are used to measure your understanding and underpinning knowledge of the overall unit of competency. While undertaking any written assessment tasks, please ensure that you type the following criteria in the space provided in the columns: 
 

• Address each question including any sub-points as per the instructions provided with each question in the column
• Demonstrate that you have researched the topic thoroughly
• Cover the topic in a logical, structured manner
• Your assessment tasks are well presented, well-referenced

 
Please note: 
 
All the written assessments are closed book
When you have completed a written task, you should print the assessment guide and submit it to your assessor
No hand-written or supplementary work will be accepted without the permission of the assessor.?
 
Assessment Results 
 
The result of each task will be either ‘satisfactory’ or ‘not satisfactory’. If unsatisfactory, you will be given the opportunity for reassessment. Unsatisfactory written assessments will be returned to you for resubmission. 
 
Competency outcome 
 
Once you have satisfactorily completed all the tasks for this unit you will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency. 
 
Additional evidence 
 
If GBC, at its sole discretion, determines that it require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. GBC retain this right at any time, including after submission of your assessments. 
 
Assessment appeals process 
 
If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal, in writing, outlining the reason(s) for the appeal. 
 
Special needs 
 
Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately. If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Questions:
Q1. What is cross-cultural communication? 
Q2. Which of the following behaviours contributes to culturally appropriate communication?
Q3. What are the open questions?
Q4. What is active listening
Q5. Which of the following statements is a good example of positive feedback?

Questions:
Q1. Identify five cultural differences that may affect communication.
Q2. Describe three characteristics of the culture that may impact on international business activities for each of the following countries
Q3. Define each of these elements of communication theory.
Q4. Identify two sources where you can find information about cultural groups
Q5. In the table below, list three barriers to communication and explain how you can address them
Q6. Outline the process for obtaining ongoing international client feedback.
Q7. What is the difference between a communication style and a mode of communication?

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