Assignment Task -
Performance Evidence
Evidence of the ability to:
- identify or confirm research requirements and objectives
- gather, organize and present research information
- communicate effectively with research stakeholders to clarify requirements
- maintain and handle information and documents systematically and securely
- prepare reports on research findings including:
- recommendations based on the analysis of information
- clear and justified assumptions and conclusions
- use of efficient, valid, and reliable methods
- analyze, evaluate and interpret research information to support organizational activities.
Tasks
- Key features of organizational policies and procedures relating to:
- the access of digital information
- the storage/transmission of information
- legal and ethical obligations relating to workplace information
- key concepts related to research and analysis including reliability and validity
- key features of research processes and strategies to identify new sources (online and print) of information and efficient and effective use. To complete the unit requirements safely and effectively, the individual must:
Evidence of the ability to:
- plan, draft, and finalize complex documents that require review and analysis of a range of information sources
- use business technology to apply to format, and incorporate graphics
- edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft
- apply the enterprise style guide/house style.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
- identify the enterprise style guide/house style
- outline formatting styles and their impact on formatting, readability and appearance of documents
- explain rules and conventions for written English, as defined by general and specialist sources.
Evidence of the ability to:
- communicate effectively with customers including
- helping customers to articulate their needs and evaluate options
- explaining products/services and how they match customer needs
- establishing regular communication
- explaining customer rights and responsibilities
- address customer’s needs
- use organizational procedures to document customer satisfaction
- develop and maintain networks to support meeting customer needs
- identify potential difficulties in meeting customer needs and taking appropriate action.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
- explain organizational procedures and standards for establishing and maintaining customer service relationships
- describe informed consent
- explain consumer rights and responsibilities
- describe ways to establish effective regular communication with customers
- outline details of products or services including with reference to:
- possible alternative products and services
- variations within a limited product and service range.
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