BSBRKG601 - Define Record Keeping Framework - Regulatory Record Keeping Requirements - Delta Services Case Study - Management Assignment Help

Assignment Task

Task 1 – Knowledge Questions

Question 1:

Explain the following recordkeeping related control terms:

• Metadata 
• Classification 
• Tracking

Question 2: Explain the concept of a function-based classification tool and its benefits over other classification systems.

Question 3: Discuss in your own words the Records Continuum Model.

Question 4: Explain why it is important for all business processes to be owned by a specific role in the organisation. Include in your response who the best person is to own processes.

Question 5: Discuss how organisational culture can have an impact on recordkeeping governance and frameworks.

Task 2 – You are to prepare a report (RESEARCH AND DETERMINE REGULATORY RECORDKEEPING REQUIREMENTS), then participate in a role-play (template
provided below). Read the following case study / scenario (or the simulated business (if provided), or your actual workplace situation) and complete activities that follow.

Case study / Scenario

Delta Services has been established to commence a contract for the billing and customer service components for the region's water authority. The water authority is a statutory authority and look after everything water and sewerage related for 120,000 homes. Delta services issue quarterly water bills to the 120,000 customers and take billing related calls and emails on behalf of the water authority. Delta Services employ 223 staff and has the following branches: Administration, Finance and Accounts, Payroll, Human Resources, Learning and Development and Customer Service. Each branch has a Branch Manager, a team leader and a team of staff. The senior management team includes a Chief Executive Officer (CEO), Chief Financial Officer (CFO) and Business Manager. The Business Manager is responsible for a number of functions including records management, administration and quality/auditing. What you know about Delta Services and their records so far includes:

• Customer Service – keep customer data on a local network database and issue paper bills
• Finance and Accounts - complete electronic transactions to creditors and debtors
• Human Resources – keep both electronic and paper based personnel files
• Workplace Health and Safety – maintain the WHS requirements of the company.
• Payroll - issue electronic pay slips to staff and keep all payroll-related data in personnel files and electronically in their HR Information System.
• Learning and Development look after compliance training via a cloud-based Learning Management System and keep hard copies of training attendance and copies of qualifications.
• Administration – register all incoming and outgoing mail in the locally network-hosted record management system and deliver the original opened mail to pigeon holes. Administration team also conduct internal quality audits. The water authority is solely owned by four local councils of which they must return a profit

The water authority is considered to be a high-risk business in relation to its core business because they receive a high level of public and media scrutiny, are mandated by law, involve the health of many residents and they outsource much of their business to external service providers such as Delta Services. In collaboration with the water authority it has been identified that the principle areas of risk relate to lack of records, lost and damaged records, privacy and security of information and accessing data on outdated information technology.
As a risk mitigation strategy you, as the Business Manager, have been given the responsible for creating a recordkeeping framework and the associated policies and procedures ANIT Australia Pty Ltd t/a Albright Institute of Business and Language | RTO: 45041 | CRICOS: 03553J |P.17 1300 189 154 | Level 2, 341-345 Queen Street, Melbourne VIC 3000 | www.albrightinstitute.edu.au | v 1.0 required to maintain compliance. You have not developed a framework before so your first task is to conduct some research to determine the requirements for the company and assess the risks. The CEO has asked you to discuss the research and risk assessment with her
before you draft the framework. Assume that Delta Services operates in the State that you live and work.

Complete the following activities:

1. Based on the information provided to you in the case study above, or the simulated business (if provided), or your actual workplace, make a list of the business functions that would require records to be kept and the type of records they may keep, for example, payroll would keep tax file numbers, learning and development would keep learning records, customer service would keep customer information and bills, etc. You are required to identify at least two record-keeping requirements for each branch and may presume any information missing from the case study, or the simulated business (if provided), or your actual workplace.

2. For each of the business functions identified research the regulatory requirements. You will need to research:

• Legislation and regulations that apply to Delta Services, or the simulated business (if provided), or your actual workplace for the State of operation (the State that you live in). This must include what evidence is required to be captured, what records have to be retained, how the records are retained (e.g. electronic, copies, original) and stored, and for how long
• Community, social and ethical standards and Codes of Professional conduct that may apply
• National and technical standards that may apply
• The requirement for technology that can read and access the records
• The implications and impact of legal liabilities on the principle areas of risk identified (in the case study, or the simulated business (if provided), or your actual workplace)
• The specification and format of the record and evidence requirement. For example, under the Fair Work Act 2009 a pay slip has to be in either electronic form or hard copy and contain specific information. Where there is no set specification for a record you may decide upon the detail.

3. Collate the data you have collected from the case study, or the simulated business (if provided), or your actual workplace, the business functions with record keeping
requirements and the regulatory requirements into a report. Your report should be clear and concise and structured logically for the intended audience (your assessor). You are encouraged to make use of tables in your report to make the relationship clear between the business functions and the research you have conducted. This report should be at least 4-5 pages including the Executive Summary, Introduction, Main body, Recommendations, Conclusion, and Reference List.

4. Complete a risk assessment for the principle areas of risk (as identified in the case study, or the simulated business (if provided), or your actual workplace) and for each record- keeping requirement and that you have identified. Use the Risk Assessment template that has been provided by your assessor. The assessment of risks will inform the development of your framework.
 

Your risk assessment must include:

ANIT Australia Pty Ltd t/a Albright Institute of Business and Language | RTO: 45041 | CRICOS: 03553J |P.18 1300 189 154 | Level 2, 341-345 Queen Street, Melbourne VIC 3000 | www.albrightinstitute.edu.au | v 1.0

• a description of the risk
• the likelihood of the risk occurring
• the potential impact of the risk
• the risk control
• the risk consequence rating
• the level of risk
• priority rating.

5. Submit your report and risk assessment to your CEO (your assessor) and request a meeting to discuss. You should submit the report at least a week prior to the meeting.

6. Meet (Role-play) with your CEO (your assessor) to discuss your report and risk assessment. The purpose of this meeting is to get input and feedback on the information you have collated. During the meeting you are required to demonstrate effective communication and interaction skills, including:

• Using language and content that is appropriate for the audience
• Using active listening and questioning skills to clarify information and confirm understanding
• Appropriate use of non-verbal communication

Prepare a 1-page summary/notes of your role-play and submit this.

This BSBRKG601 – Management Assignment has been solved by our Management Experts at myassignmentbank.com. Our Assignment Writing Experts are efficient to provide a fresh solution to this question. We are serving more than 10000+ Students in Australia, UK & US by helping them to score HD in their academics. Our Experts are well trained to follow all marking rubrics & referencing style. Be it a used or new solution, the quality of the work submitted by our assignment experts remainsunhampered. You may continue to expect the same or even better quality with the used and new assignment solution files respectively. There’s one thing to be noticed that you could choose one between the two and acquire an HD either way. You could choose a new assignment solution file to get yourself an exclusive, plagiarism (with free Turnitin file), expert quality assignment or order an old solution file that was considered worthy of the highest distinction.