BSBSMB423 :Create a Digital Technology Plan for Small Business Practical Assessment - Accounting Assignment Help

Assignment Task:

Task:

Re-assessment
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Student Name*: Date:
Submission instructions:
Complete the Declaration of Understanding and Authenticity (above).
Once you have completed all parts of the assessment login to the Monarch Learning Management System (LMS) to submit your assessment.
In the LMS, click on the link to ‘Submit [assessment name]’ in your course and upload your assessment files. Click save and then click submit assignment
Please be sure to click ‘continue’ after clicking ‘submit assignment’.

Important assessment information
Structure of this assessment
This assignment contains eleven (11) assessment activities each containing specific instructions. You must answer every question/complete each task within each activity.
Resources required:
410 Creating a digital technology plan
105 Business laws and regulations
110 Business planning
GrabACoffee business plan
Cost benefit analysis GrabACoffee
Executive Coffee
Action plan – GrabACoffee
Activity 11.2 Role Play Script
Digital Technology Plan - generic

Practical Activity 1Legislative and regulatory requirements
Resources required:
410 Creating a digital technology plan
105 Business laws and regulations
110 Business planning
GrabACoffee business plan
You are Meg Latazzo and are starting up a new business GrabACoffee.
The GrabACoffee business plan represents your initial effort to plan and prepare for the new business.
This plan is a bit basic and will need a lot more work before implementing. You will be working on the business plan and associated issues during this and other activities to get ready to start trading GrabACoffee.
You are free to change and add to the plan as you want in this activity or others.
The business plan makes little mention of digital technology but in today’s world this is very important to consider. A Digital Technology Plan needs to be prepared.
This activity will start the process of developing your Digital Technology Plan for GrabACoffee.
Once you start preparing a Digital Technology Plan (DTP), you need to check that your plans and procedures comply with laws and regulations.
To undertake this, you need a checklist.
Your task is to prepare a checklist in a table format that lists the legislation or regulatory requirements involved with operating GrabACoffee. Add a blank column or boxes so you can ‘check’ compliance with your list later when you apply it to various business activities.
Save the completed template for uploading with your assignment.

Practical Activity 2Existing use of Digital Technology
Resources required:
Executive Coffee

• Before looking at the GrabACoffee needs for Digital Technology, it could be helpful to look at an existing Coffee shop that is operating successfully.
• Your sister Maria is experienced and successful in business. She has agreed to be your mentor – you can ask her for advice and feedback or comment on any of your ideas.
• Maria knows the owner of a Coffee shop in the same city. The owner has provided some information about how she runs her coffee shop.
• This is a brief summary of the business and particularly the equipment and technology currently used.
• This activity will review the Executive Coffee business’s use of digital technology and its effectiveness in complying with the business goals and strategies.
• Refer to the Executive Coffee information and list all existing uses of digital technology.
• Hint: Just digital technology and associated equipment
• 2.Describe for each digital technology identified in Q1, how effective the digital technology is in complying with the business goals and strategies.
• Hint: Look at the performance of the business, the business goals and strategies to guide you in your assessment.
• Practical Activity 3Digital technology research
• Resource(s) required:
• GrabACoffee business plan
• Background
• In Written Activity 1 Q1, you prepared a list of the steps involved in creating a Digital Technology Plan.
• You will now start the process of creating a DTP for your GrabACoffee business proposal.
• You have just added some variations to the GrabACoffee plan:
• You have realised that you may need more money than originally anticipated and have setup a $100,000 loan from a private commercial lender to cover the establishment of the business.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Digital equipment (hardware)
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• Hint: Refer 410 section 5 for basic information but this activity requires researching the internet for ideas or cost estimates.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Business software and apps
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Customer interaction system
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Supplier interaction system
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Payment system including Point of Sale
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Website
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Online sales - eCommerce
• This will probably only be applicable if you want to accept coffee orders and payments online. If you don’t, then this category is not appropriate.
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee
• brief description
• estimated cost (both purchase/setup and ongoing)
• how it will help the business
• If you do not think the particular digital tech category applies or is useful/important, note in your response why.
• For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
• You will be working through all the digital tech categories listed in the steps to create a DTP.
• The category for this activity question is: Online digital marketing
• List in your response:
• the type of digital technology you consider appropriate for GrabACoffee

brief description
estimated cost (both purchase/setup and ongoing)
how it will help the business
If you do not think the particular digital tech category applies or is useful/important, note in your response why.
For the GrabACoffee business, list below the types of digital technologies appropriate for the business.
You will be working through all the digital tech categories listed in the steps to create a DTP.
The category for this activity question is: Internet and computer security
List in your response:
the type of digital technology you consider appropriate for GrabACoffee
brief description
estimated cost (both purchase/setup and ongoing)
how it will help the business
If you do not think the particular digital tech category applies or is useful/important, note in your response why.
You have put together your ideas for Digital Technology for GrabACoffee in Q 1 to Q9 above.
Now to assess those ideas a bit more.
Review your digital tech ideas with regard to the GrabACoffee business goals and strategies.
Indicate below for each digital tech category whether your digital tech ideas are in line with the business plan goals and strategies. Your response should list each digital tech category as a heading and then make a comment.
The categories are:
Digital equipment
Business software and apps
Customer interaction system
Supplier interaction system
Payment system including Point of Sale
Website
Online sales
Online or digital marketing
Internet and computer security
You have put together your ideas for Digital Technology for GrabACoffee in Q 1 to Q9 above.
Now to assess those ideas a bit more.
Review your digital tech ideas with regard to the GrabACoffee budget and human resource capabilities.
Indicate below for each digital tech category whether your digital tech ideas are in line with the available budget or funds and human resource capabilities/skills.
Your response should list each digital tech category as a heading and then make a comment.
The categories are:
Digital equipment
Business software and apps
Customer interaction system
Supplier interaction system
Payment system including Point of Sale
Website
Online sales
Online or digital marketing
Internet and computer security
Hint: Refer the GrabACoffee business plan and Practical Activity 2 for the available budget. A one-line comment is sufficient. Note ‘not applicable’ where necessary. You may need to state that additional capability training is required, or specialist contractors engaged.
You have put together your ideas for Digital Technology for GrabACoffee in Q1 to Q9 above.
Now to assess those ideas a bit more.
Review your digital tech ideas with regard to the Legislative and regulatory requirements and any issues to look out for.
For example, to ensure compliance with ACCC regulations, you may want to add a refund policy to the website to clearly state your policy or the tax invoice issued by the POS will need to comply with ATO requirements.
Indicate below for each digital tech category whether your digital tech ideas are in line with the Legislative and regulatory requirements. Your response should list each digital tech category as a heading and then make a comment.
The categories are:
Digital equipment
Business software and apps
Customer interaction system
Supplier interaction system
Payment system including Point of Sale
Website
Online sales
Online or digital marketing
Internet and computer security
Hint: Refer the legislative checklist you prepared in Practical activity 1 for the legislative/regulatory list. A one line comment is sufficient. Note ‘not applicable’ where necessary.
Practical Activity 4New and emerging digital technologies
Initially your GrabACoffee business is based on customers placing orders face to face at the counter of your coffee bar.
Maybe there are other ways customers could place orders which could be better for both customers and the business.
With this task you are to research new ideas for customers to place orders or pay.
Look at ideas such as:
Customers send a phone or other text message to order.
You create an App to handle orders (this will cost $?)
You set up an order feature on the website
You offer delivery (in the building or nearby) for free or a small fee.
A mobile payment method to accept payments in other parts of the building or during deliveries.
A McDonalds type set of touch screens for the customers to place orders.
Your task is to research at least 2 ideas from at least 2 internet or other resources and record the results of your research below.
Hint: Look at what some other coffee/restaurant businesses are doing.

Practical Activity 5Evaluate Return on Investment
Resource(s) required:
Cost benefit analysis GrabACoffee
In activities 3 and 4, you have been researching digital technologies. Now you need to evaluate each of these ideas to see if worth pursuing further. You will start by modelling a Return on Investment as ideas cost money and you need to assess whether attractive from a financial perspective.
The template has already been partially completed by listing each category of digital tech. You will be completing the template.
How to complete the template
Brief description
Refer to your answer/work in Practical activities 3 and 4.
Estimated cost
Refer to your answer/work in Practical activities 3 and 4. For example, a laptop computer may be estimated to cost $1,000. The cost needs to cover the next 12 months.
How will it benefit the business?
Describe how it will help or benefit the business
Benefit $ value
This is the difficult part. You need to estimate the likely $ value of the benefits listed above over the next 12 months. The typical benefit $ values include:
increased sales by $10,000 over the next 12mths
increased profits by $20,000 at the end of the next 12mths
costs reduced by $5,000 per year
You must put a figure down which can be just your best guess at this stage. There will be opportunity to refine your estimated benefit $ value later.
As an example, maybe purchasing a laptop computer could save $2,000 per year in having to pay a book keeper to do BAS (if you do it yourself).
Return on Investment (ROI)
Divide Benefit $ by Estimated cost to calculate the return on each $1 invested.
For example,
- Laptop benefit = $2,000 (for 12mths)
- Cost $1,000
- ROI = $2,000 / $1,000 = $2.00 return on each $1 invested
Your task is to complete the template for all the digital tech categories listed. If any categories are not considered applicable, just note ‘not applicable’.
Save the completed template for uploading with your assignment.
Hint: To estimate Benefit $ value, think about the likely difference to the business between NOT adopting the new digital tech idea compared to adopting it.
2.Review your cost benefit analysis.
List below the top 2 or 3 digital tech ideas with the HIGHEST Return on Investment and include the ROI figure.
Hint: Don’t include any if the ROI is less than $1 as that would be a poor investment.
3.Describe the key metrics used to measure the performance of your Digital Technology Plan.
Hint: To calculate and monitor your response to Q1 and Q2, what needs to be measured and how often.
4.Write a process to monitor and review the key metrics to measure the performance of the Digital Technology Plan.
Hint: Make a bullet type list. Summarise your response to Q3 and remember to add at least a review with modification step at the end of your process.
Practical Activity 6Specialist advisors
If you need more specialist advice on digital tech who do you go to.
List below at least 2 specialist advisors you could obtain advice on digital technology for GrabACoffee.
Hint: Refer 410 sect 5 and you can include the providers of the various digital products/services.
2.Your sister and mentor Maria knows a lot about Point of Sale systems.
Write an email to Maria asking her what type of Point of Sale system she thinks is most appropriate for GrabACoffee.
Practical Activity 7Select digital technologies
With practical activities 3, 4 and 5 you have researched and evaluated the digital tech ideas you have for the GrabACoffee business.
Now it’s time to select the ones you want to use in the business.
List below each digital technology that you propose to adopt based on your assessment of:
Business goals and strategies (as per business plan and written activity 3)
Return on Investment (as per activity 5)
Hint: You don’t need to adopt an item for every digit tech category - just the ones you consider agree with the business objectives and provide a high ROI.
Practical Activity 8Action plan
Resource(s) required:
Action plan - GrabACoffee
In practical activity 7 you selected the digital technologies that you will use with GrabACoffee.
Now you will put your ideas into an action plan.
The template has been partially completed with each category of digital tech already listed. You will be completing the template.
How to complete the template
Brief description
Refer to your answers/work in practical activities 5 and 7.
Priority and time frame for implementation
Decide which items should be implemented first and which later. Indicate when during the first year should the implementation occur.
Resources required($, people and training)
From your research, list the estimated cost of the digital tech and indicate what people are needed to implement (self, staff or consultants). If self or staff also indicate if any training is required. Include any specific equipment or software required or external services such as web hosting.
Specific performance measures
For each digital tech item, indicate what measures could be used to measure performance.
Refer 410 section 6 for suggestions.
Your task is to complete the template for all the digital tech items that you plan to implement. Note ‘not applicable’ where necessary.
Save the completed template for uploading with your assignment.
Review your action plan with regard to the business goals, strategies, policies and procedures.
List below for each digital tech item in your action plan:
Digital tech item
Description
How is the implementation in line with the business goals, strategies, policies and procedures?
Hint: A one-line comment is sufficient. Refer to GrabACoffee business plan for business goals/strategies and any policies or procedures you consider are relevant.
Review your action plan with regard to legislative and regulatory requirements.
List below for each digital tech item in your action plan:
Digital tech item
Description
Hpw the implementation in line with the legislative and regulatory requirements and any issues to look out for?
Hint: A one line comment is sufficient. Refer to the checklist you prepared in practical activity 1 for legislative and regulatory requirements.
Describe how and where you would store the action plan for future access and review.
Hint: Use some of your new digital technology to store and access where you will keep all your business plans, policies and procedures. Make sure it complies with the GrabACoffee General Policy and note that in your response.
Practical Activity 9Action plan performance and review
Monitoring and reviewing the performance of your Digital Technology Plan needs to be undertaken.
Describe how you would undertake this review.
Hint: Refer your responses in activity 5 and the process in Q4.
Explain when you would review the performance of the Digital Technology Plan.
Hint: Refer activity 5 and indicate when or how often.
Practical Activity 10Prepare Digital Technology Plan
You have completed the action plan for GrabACoffee in practical activity 8.
Now you will put together the final Digital Technology Plan using the work you have completed in doing the activities
Resource(s) required:
Digital Technology Plan - generic
Your task is to complete the Digital Technology Plan using the information and responses you have prepared in activities 3 to 9.
Save the completed template for uploading with your assignment.
Hint: Under each sub heading in the DTP is advice on what to include. You are free to alter, delete and add or include whatever you think is appropriate.
Practical Activity 11Meeting to present your Digital Technology Plan
Resource(s) required:
Activity 11.2 Role Play Script
Digital Technology Plan developed in activity 10.
You have just completed your draft Digital Technology Plan in activity 10.
Before implementation, you decide to seek comment/feedback from your sister and mentor Maria on the draft DTP. You decide that a meeting with Maria would be a good way to do this.
Write an email to Maria requesting a meeting for you to present your draft DTP.
Maria has responded and a meeting has been arranged.
This meeting involves a workplace simulation role play. You will need a partner to play the role of Maria.
The meeting is to be video recorded and the recording uploaded with your assignment.
During the meeting you are expected to:
- Present the Digital Technology Plan
- Respond to questions.
Criteria for satisfactory assessment:
- Participate in discussions on the DTP
- Encourage comments or feedback from Maria
- Use listening and questioning to clarify issues
- Use appropriate conventions and protocols when communicating with Maria
- Use language appropriate for the audience (Maria)
Give a copy of your Digital Technology Plan (during the meeting) and role play script to Maria.
Proceed with the meeting, record and upload it onto LMS.

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