BSBSTR501: Establish Innovative Work Environments

Assessment Tasks

Information for Students

You are required to demonstrate your skill and knowledge by working through each assessment task and submitting evidence as and when requested.

• These assessment tasks should be based on your organisation or one you have researched.

• Acknowledge any information you have used (websites, books etc.) by referencing the original source. For more information about how to reference please refer to the AIM Harvard Referencing Guide.

• Before you submit your work please ensure you have named and labelled your documents as per the Progress Checklist. Your assessor needs to know what document relates to which task.

• Prior to recording any video evidence have each participant complete the Consent for Recording Form.

• Assessment video evidence will require you to upload your video to YouTube. Watch this ‘How to’ to get started.

  • Upload your video presentation directly to YouTube.

  • Select the video to be ‘unlisted’ in YouTube.

  • Provide the URL link to the video in your submission.

Note: Any organisational documentation presented as evidence within this assessment will be treated as commercial in confidence.

Assessment Task 1

To complete the tasks in this assessment you will need to base your activities on a real business. Ideally this will be your own business, your current employer, or an organisation which you are familiar with and have access to. Alternatively, if you do not have access to a business/organisation you can:

• Arrange to conduct your assessment activities based on a local business.

• Conduct your assessment activities using a community group or association.

• Base your assessment activities on a not-for-profit or charitable organisation of your choice.

Review Work Practices

a. Stakeholder Consultation
For this task you will need to engage and consult with at least three relevant stakeholders who will contribute to and/or benefit from enhanced workplace innovation. Identify your stakeholders:

• Stakeholder name

• Position

• Reason for including in consultation

b. Organisational Context
Document the context of your organisation:

• Organisation name

• Industry context: Explain the industry your organisation operates in and comment on:

  • The current state of the industry

  • Trends and issues that could affect the industry in the future

• Organisational objectives: List and describe at least three strategic and/or operational goals.

• Organisational values: List and describe the core business values that underpin your organisation’s operating approach.

• Organisational environment: List and describe factors affecting the operating environment, including physical, competitive, community, and political environments.

c. Analysis of Current Work Practices
Rate your organisation against the criteria shown. Select the rating that most closely represents your current situation:

1. This is a key strength in our approach to doing business

2. We do this to some extent but not always consistently

3. There is little/no evidence of this within the organisation

Criteria and reflection:

• Our people have clearly defined roles and responsibilities → [your comments]

• We measure the right things for the right reasons → [your comments]

• We operate within legislation → [your comments]

• We train our people to know their obligations → [your comments]

• We have a comprehensive and accessible operations manual → [your comments]

• Our processes are well documented → [your comments]

• Multiple people are trained across operational functions → [your comments]

• We use effective project management methodologies → [your comments]

• We operate with due diligence → [your comments]

• We have robust contingency plans → [your comments]

• We adopt numerous continuous improvement techniques → [your comments]

• All business units have clearly defined business plans → [your comments]

• We regularly assess progress against plans → [your comments]

• We have effective controls → [your comments]

• We regularly audit ourselves/are audited by others → [your comments]

• We have a reputation for quality → [your comments]

d. Analysis of Practices that Support Innovation
Rate your organisation against the criteria shown. Select the rating that most closely represents your current situation:

1. This is a key strength in our approach to doing business

2. We do this to some extent but not always consistently

3. There is little/no evidence of this within the organisation

Criteria and reflection:

• Innovation is a leadership imperative and is widely communicated and promoted across the organisation → [your comments]

• Adequate and consistent resources (people, time, money) are allocated for the delivery of innovation projects → [your comments]

• All opportunities for innovation and improvement are welcomed and assessed for merit → [your comments]

• There are roles within the organisation targeted with driving innovation → [your comments]

• There are reward and incentive schemes dedicated to innovation and available to all employees → [your comments]

• Innovation and creative thinking tools, techniques, models and systems are widely available and highly adopted → [your comments]

• Talent management strategies include a focus on hiring for and developing employees to better innovate → [your comments]

Summary of what to submit for Task 1:

• Stakeholder identification for part a

• Written responses to part b

• Review of work practices for part c

• Review of practices that support innovation for part d

Assessment Task 2 – Establish Innovative Practices

Arrange a meeting with your chosen stakeholders to define the role of innovation in your organisation and to discuss, agree and document strategies to support an innovative work environment. Refer to your findings from Task 1.

Evidence for this task may include: invites, agenda, meeting minutes, screenshots, or photographs of brainstorming/whiteboarding sessions.

Innovation Charter Template

• Purpose: Create a purpose statement that succinctly expresses the importance of innovation in securing your organisation’s continued success.

• Scope: Consider organisational culture, policies, procedures and the industrial/regulatory environment. Indicate if your organisation is best suited to incremental, radical, or hybrid innovation.

• Value: Articulate the value of innovation to the organisation and the benefits it aims to realise (financially, strategically, operationally, socially).

Strategies – Innovation Success Factors

• Collaborative work arrangements:

  1. [Strategy 1]

  2. [Strategy 2]

• Building team capacity to contribute to innovation:

  1. [Strategy 1]

  2. [Strategy 2]

• Providing formal and informal learning opportunities:

  1. [Strategy 1]

  2. [Strategy 2]

• Evaluating ideas of innovation in work environment:

  1. [Strategy 1]

  2. [Strategy 2]

• Celebrating and encouraging innovation:

  1. [Strategy 1]

  2. [Strategy 2]

• Consulting with relevant stakeholders:

  1. [Strategy 1]

  2. [Strategy 2]

• Changing physical work environment, including designing, fitting-out and decorating workspaces:

  1. [Strategy 1]

  2. [Strategy 2]

• Communicating and sharing of ideas and feedback:

  1. [Strategy 1]

  2. [Strategy 2]

Work Conditions: List and describe general working conditions needed to create and sustain an innovative workplace and culture.

Resources: List and describe the resources you are likely to need to enable innovation (financial, physical, technological, and human).

Summary of what to submit for Task 2:

• Completed Innovation Charter

• Evidence of stakeholder engagement and consultation

Assessment Task 3 – Create an Innovative Environment

a. Workspace Selection:
Select a workspace that could be adapted to support creative thinking and innovation. Describe the workspace and how it is currently used. Include photographs or floor plans.

b. Evaluate Impact:
Consider potential positive/negative impacts on:

• Intra and/or inter-team collaboration

• Creative thinking and idea generation

• Employee motivation and morale

• Positive working relationships, trust, and respect

• Improved productivity

c. Brainstorming and Mood Board:
Collaborate with at least three people to brainstorm ideas for improving the workspace, considering functional use, form and furnishings, visual stimulation, physical and psychological safety, tools and equipment, work vs play. Create a mood board and explain your rationale.

d. Resource Plan:
Document resources needed to create your new workspace:

• Resource

• How it would be used

• Approximate cost

e. Stakeholder Feedback:
Present your ideas to at least two stakeholders not involved in parts c and d. Provide a video recording of the meeting. Summarise feedback received including concerns and suggestions.

f. Workspace Orientation and Evaluation:

• Orientation: How will you orient team members to the new space, its purpose, and function?

• Challenges: What barriers or challenges might the new space present and how will you overcome them?

• Evaluation: How will you evaluate the effectiveness of the workspace in promoting creative and innovative practice?

Summary of what to submit for Task 3:

• Written response and visuals for part a

• Written response for part b

• Written response and visuals for part c

• Completed resource plan for part d

• Written response, completed Consent for Recording forms, and video link for part e

• Written response for part f

Assessment Task 4 – Implement Innovation

a. Identify Innovation Project:

• Describe the innovation project and why it was selected.

• Explain alignment with organisation’s vision and objectives.

• Explain how it aims to create value and for whom.

• Outline organisational policies or procedures to consider.

• Explain risks involved and how to manage them.

• Explain how you will support your team and be a role model.

b. Creative Thinking Session:

• Discuss idea generation techniques used and their effectiveness.

• List ideas generated (or provide photos/screenshots).

• Explain how feedback was provided.

• Explain criteria used to evaluate ideas.

• Identify at least three feasible ideas and reasons.

• Identify at least three rejected ideas and reasons.

• Identify the best idea for further development/testing and reasons.

Summary of what to submit for Task 4:

• Written responses to parts a and b

Assessment Task 5 – Promote Innovation

a. Ideas Bank:
Create a system for employees to share ideas. Write an email to inform employees, including:

• Parameters for ideas (not a complaints forum)

• Guidelines for submission (what, why, who, etc.)

• Feedback expectations
  Include email copy and screenshots.

b. Innovation Hub:
Create an online hub for employees to share knowledge and experiences. Write an email to employees with guidelines for contributing and using the hub. Include email copy and links/screenshots.

c. Communication Aid:
Create a poster, infographic, or visual communication aid to promote innovation, including:

• What innovation is in your team/organisation context

• Five examples of how innovation creates value

• Five examples of creative thinking techniques and learning resources

• Five examples of how employees/managers can encourage and celebrate innovation

• Link to ‘ideas bank’

• Link to ‘innovation hub’
  Include a copy of your communication aid.

Summary of what to submit for Task 5:

• Copy of email and screenshots for part a

• Copy of email and links/screenshots for part b

• Copy of communication aid for part c

Summary of Assessment Requirements

The assessment requires students to demonstrate their knowledge and skills in establishing and promoting innovative work environments within an organisation. It is structured into five key tasks:

1. Assessment Task 1 – Review Work Practices:

   • Engage with at least three stakeholders to gather insights on workplace innovation.

   • Analyse organisational context, objectives, values, and environment.

   • Evaluate current work practices and innovation-related practices using a self-assessment framework.

2. Assessment Task 2 – Establish Innovative Practices:

   • Conduct a meeting with stakeholders to define the role of innovation.

   • Develop an Innovation Charter that outlines purpose, scope, value, strategies, work conditions, and required resources.

3. Assessment Task 3 – Create an Innovative Environment:

   • Select a workspace to adapt for creative thinking and innovation.

   • Evaluate potential impacts on collaboration, creativity, morale, relationships, and productivity.

   • Collaborate with a team to brainstorm improvements, create a mood board, and develop a resource plan.

   • Present proposals to stakeholders and gather feedback.

   • Plan for team orientation and workspace evaluation.

4. Assessment Task 4 – Implement Innovation:

   • Identify a suitable innovation project aligned with organisational goals.

   • Facilitate a creative thinking session to generate, evaluate, and select ideas.

   • Document alignment with policies, value creation, risk management, and team leadership strategies.

5. Assessment Task 5 – Promote Innovation:

   • Establish an Ideas Bank for employees to submit innovation suggestions.

   • Develop an Innovation Hub for knowledge sharing.

   • Create a visual communication aid (poster, infographic, etc.) to promote innovation practices across the organisation.

Key Deliverables Across All Tasks:

• Written responses and reflections

• Stakeholder consultation evidence

• Visual documentation (mood boards, floor plans, communication aids)

• Video recordings with consent forms for presentations and meetings

• Evidence of practical application of innovative strategies

Academic Mentor Approach to Guiding the Student

The Academic Mentor provided a structured, step-by-step guidance to ensure the student could successfully complete each assessment task while meeting learning objectives:

1. Initial Orientation:

   • Explained the overall purpose of the assessment and its focus on fostering innovation in the workplace.

   • Advised the student to select a real organisation for practical application, either their own workplace, a familiar business, or a community group.

2. Task 1 Guidance:

   • Mentored the student on identifying relevant stakeholders and engaging them for meaningful consultation.

   • Assisted in documenting organisational context, objectives, and environmental factors.

   • Guided the student in conducting a self-assessment of current work practices and innovation-supportive practices.

3. Task 2 Guidance:

   • Supported the student in arranging and facilitating a stakeholder meeting.

   • Helped the student structure an Innovation Charter, ensuring strategies addressed collaborative work, team capacity building, learning opportunities, idea evaluation, and recognition of innovation.

   • Emphasised identifying appropriate work conditions and resources needed to sustain innovation.

4. Task 3 Guidance:

   • Assisted in selecting and evaluating a workspace suitable for innovation.

   • Supported the student in planning and conducting brainstorming sessions with collaborators and creating a mood board.

   • Advised on documenting resource requirements and presenting proposals to stakeholders for feedback.

   • Mentored the student in planning team orientation and evaluating the effectiveness of the new workspace.

5. Task 4 Guidance:

   • Guided the student through identifying an innovation project that aligns with organisational objectives and delivers value.

   • Provided methods for facilitating creative thinking sessions, evaluating ideas, and documenting decision-making processes.

   • Explained how to address organisational policies, manage risks, and demonstrate leadership in project implementation.

6. Task 5 Guidance:

   • Assisted the student in creating an Ideas Bank and an Innovation Hub for knowledge sharing.

   • Provided support in drafting emails and communication strategies to inform employees of these initiatives.

   • Guided the student in designing an effective visual communication aid to promote innovation practices across the organisation.

Outcome of the Assessment and Learning Objectives Covered

Outcomes Achieved:

• Comprehensive stakeholder engagement and consultation.

• Detailed organisational analysis, including current practices and innovation-supporting practices.

• Development of a fully documented Innovation Charter.

• Creation of a proposed innovative workspace with visual aids, resource plans, and stakeholder feedback.

• Identification and facilitation of an innovation project, including idea generation, evaluation, and selection.

• Establishment of systems for promoting innovation (Ideas Bank, Innovation Hub) and effective communication aids.

Learning Objectives Covered:

• Demonstrate ability to review and analyse organisational work practices.

• Establish and implement strategies to support innovative work environments.

• Facilitate collaboration, creative thinking, and problem-solving in workplace settings.

• Evaluate and improve physical and organisational environments to promote innovation.

• Communicate and promote innovation effectively within an organisation.

• Apply risk management, policy adherence, and leadership skills in innovation projects.

Conclusion:
Through guided mentorship and structured step-by-step processes, the student successfully demonstrated competence in all aspects of establishing, implementing, and promoting innovation in the workplace. The assessment reinforced practical skills, collaborative abilities, and strategic thinking, aligning with the required learning outcomes for fostering innovative work environments.

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