BSBTWK501 - Leading Diversity International Hotel Assignment

Assignment Task

Instructions

• The purpose of this assessment task is to assess your skills relating to leading diversity and inclusion.
• You must complete this task by the due date set by your trainer and
• You will need access to the following resources to complete this task:
  • International Hotel Group Case Study Information
  • Appendices and templates provided by your assessor
  • Business technology and office equipment including computer with MS Office Suite (or similar) and internet access
  • Space/technology to conduct meetings/presentations
• You must provide your responses in your own words. You can refer to the Learner Guide, Case Study Scenario or other sources when preparing evidence, but you are not allowed to copy sentences and/or paragraphs directly from these sources. If your responses are found to have been copied directly from learner guide, case study scenario or other sources, your result for this task will be Not Satisfactory.
• You will complete the research and documentation type of activities at home in your own time and the practical type (role-plays and presentations) activities in the simulated assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence Submission Checklist’ by the due date. For observation type activities, your assessor records your performance using a checklist, so you do not need to submit anything unless the activity asks you specifically to do so.

Scenario

You are the General Manager of the International Hotel Group, responsible for leading diversity and inclusion throughout the organisation. Read the International Hotel Group Case Study Information (Appendix 1) carefully, as you will use the case study information to complete the activities below. In this task, you will review the diversity policy and foster respect for diversity in the work team.

A recent management review meeting uncovered the following issues:

1.    Prepare a diversity review report

Carefully review the International Hotel Group Case Study Information  and the International Hotel Group Diversity Policy and Complaints and Appeals Resolution Policy and Procedure .

Prepare a diversity policy review report to cover the following

• Brief overview of the policies and processes
  • Diversity
  • Complaints
  • Providing feedback on existing policies and procedures
• Benefits and competitive advantage of having diverse workforce
• Application of the policy within International Hotel Group
• Currency and efficacy of the diversity policy
• Improvement that could be made to the policy to make it more
• Summarise current legislation, regulations and codes of practice regarding:
  • age discrimination
  • disability discrimination
  • racial discrimination
  • sex discrimination
  • human rights
  • equal

You can use the Diversity Policy Review Report template to guide your work.

2.    Revise the diversity policy to incorporate improvements

Adjust the existing International Hotel Group Diversity Policy  to include at least two improvement suggestions that were identified in the report.

Highlight the changes (e.g. using a different font colour or a highlighting tool.)

3.    Promote respect for differences

Rhonda moved from Cowra to Sydney to bring her daughter near access to appropriate medical care. Her daughter is struggling with Chronic Obstructive Pulmonary disease (COPD) and needs immediate hospital care. She found a one- bedroom unit, applied for a position at IHG Parramatta, and attended an interview. After a few days, you received an email from Rhonda that the supervisor interviewed her and asked her questions about her family situation rather than the skills she could bring to the job. She also mentioned that the supervisor commented, “it’s very challenging to have a single mother with children because they may take several leaves, and it will burden the other staff to cover for them.” She thought this behaviour might be coming from the top, i.e., from the managers like you (and imagine you also have these strong opinions). She considered this not acceptable recruitment practice and advised you that she may take this to the anti- discrimination body if not resolved by the IHG. You have identified several issues from this incident, including the comment on the workplace culture stemming from the top.

Write an email to the supervisor who interviewed Rhonda to explain the diversity policy and the need to demonstrate respect towards people.

Instructions

• The purpose of this assessment task is to assess your skills relating to managing diversity in the workplace.
• You must complete this task by the due date set by your trainer and
• You will need access to the following resources to complete this task:
  • International Hotel Group Case Study Information
  • Appendices and templates provided by your assessor
  • Business technology and office equipment including computer with MS Office Suite (or similar) and internet access
  • Space/technology to conduct meetings/presentations
• You must provide your responses in your own words. You can refer to the Learner Guide, Case Study Scenario or other sources when preparing evidence, but you are not allowed to copy sentences and/or paragraphs directly from these sources. If your responses are found to have been copied directly from learner guide, case study scenario or other sources, your result for this task will be Not Satisfactory.
• You will complete the research and documentation type of activities at home in your own time and the practical type (role-plays and presentations) activities in the simulated assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence Submission Checklist’ by the due date. For observation type activities, your assessor records your performance using a checklist, so you do not need to submit anything unless the activity asks you specifically to do so.

Scenario

The IHG is investigating expansion into new regions, possibly Pacific Island Region, New Zealand and Indonesia/Malaysia. A preliminary evaluation of marketing opportunities has identified the Pacific and New Zealand regions as promising areas for further expansion in the next 12 months. The IHG invited two investors from Indonesia keen to understand the company's operations, mainly how the hotel group handles diversity in its operations.

Recent high-level management meeting also identified the need for high managerial staff to understand the company’s diversity policy.

Activities

Prepare a presentation highlighting the company’s diversity policy

The presentation must address the following:

• Workforce diversity within the IHG
• Benefits of diversity as described in your review report from Task
• Improvements made to the policy from Task
• Diversity practices as suggested in the revised diversity

Your presentation should include 8 to 10 slides covering the above.

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