BSBWHS501 - Call Centre Case Study - WHS/OHS Management System - Health and Safety - Management Assessment Answer

Assessment Task:

BSBWHS501 WHS/OHS Management System Assessment Answer

Task

The focus of the first assessment was the establishment of a WHS/OHS management system. In this assessment, you will research the implementation of Health and Safety management system in an organisation.

Task

Case Study

A major insurance company has merged with another company's Call Centre employing 120 personnel on a rotating three-shift basis. The Call Centre is located in the CBD of a major city. The Call Centre has been run down in terms of equipment and support facilities before the merger.

a) Write a policy (one page) for this organisation, clearly outlining the organisation's commitment to WHS and those responsible for ensuring compliance.
b) Describe the structure of the WHS management system most appropriate for this organisation.
c) Describe what financial and human resources would be necessary to support and maintain a viable WHS system covering the three shifts.
d) Explain the suitable method for a consultation to comply with legislation.
e) Attach a flowchart for issue resolution as per relevant legislation
f) Explain three (3) possible indicators which could be used to measure and evaluate WHS performance g) Develop a WHS induction checklist for all workers in the company.
h) Develop an outline of WHS training for managers/supervisors/team leaders and employees

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