BSBWOR203 - Work Effectively With Others & Activities Project or Customer Service Officer Case Study - Management Assignment Help

Assignment Task

Assessment 
1-Workplace relationships and activities project
You are required to assist a new staff member to understand their roles and responsibilities, and to explain the organization’s customer complaints policy and procedures.

2-Customer service training project
You are required to identify opportunities for your team of customer service staff to improve your customer service skills.

3-Workplace problem project 
You are required to review case study information about workplace conflict and identify potential solutions.

Task summary 
You are required, in the role of Customer Service Officer, to assist a new staff member to understand their roles and responsibilities, understand other staff’s roles, and explain the organization’s customer complaints policy and procedures. 
This assessment is to be completed in the simulated work environment in the RTO. 
Required

• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Meeting space
• Roleplay participant (your assessor)
• Position Description
• Customer Complaints Policy and Procedures
• Complaints Register
• Complaint Acknowledgement Letter
• Complaint Outcome Letter.

Task
Analyze: when a question asks you to analyze something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long. 
Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgment. Generally, you are expected to write a response one or two paragraphs long.
Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine: when a question asks you to examine something, this is similar to “analyze”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List: when a question asks you to list something, this means that you are asked to briefly state information in a list format. 
Outline: When a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

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