BSBWOR203: Work Effectively with Others Workplace Relationships and Activities Project - Management Assignment Help

Assignment Task:

Task:

Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 1:

•  Customer Complaints Policy and Procedure
•  Complaints Register
•  Complaint Acknowledgement Letter
•  Complaint Outcome Letter
•  Position Description
   

Assessment Task 2:
 Training Options Report Template
 

Assessment Task 3:
Case Study Response Template
 

Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.

1. Briefly explain why the issue identified in the scenario is an issue that needs to be resolved.

2. In around a paragraph, describe what good stress is and what bad stress is.

3. Who should the stressed customer service officer speak to?

4. In around a paragraph, describe what the stressed customer service could ask for in terms of changes that would address their situation.

5. Who, outside the organisation, could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employer’s response?

6. Describe at least five steps that the new customer service officer could take to assist in dealing with workplace stress.

7. Describe at least five steps that the new customer service officer could take to assist in dealing with workplace stress.

8. Send an email to your assessor:

•  The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
•  It should introduce and summarise the contents of the attachment
•  Attach your Case Study Responses to the email.

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