Highlights
TASK 1:
1. If you were appointed the leader for a newly established team, describe how you would ensure that all members of the team knew what they had to accomplish.
2. Why is encouraging participation in the planning, decision making and operational aspects of the team’s work important for developing team cohesion and what role does feedback play in doing this?
3. Teams can actually work against each other if they are not managed well. How can you ensure that the teams within your organization work together?
4. What are the key aspects of establishing and maintaining open communication processes with all stakeholders?
5. Describe the 10 principles for handling team conflict and issue resolution.
6. Outline some basic strategies for gaining team consensus.
TASK 2:
Crafty Clothes Pty Ltd. Crafty Clothes, founded in 1980, is an Australian made manufacturer and distributor of all-purpose clothing and footwear. The company takes orders from retailers and supplies retailers with clothing products that have been manufactured to retailers’ specifications. These clothing products are then sold to consumers under the retailers’ various brands. Recently, Crafty Clothes has found its market share in decline due to the Australian dollar and increased overseas competition. In addition, labor costs are eating into profit margins. Trends in the Australian textile industry suggest that the company, although it is in a strong financial position now, will struggle to make a profit within two years. To ensure the continued existence of Crafty Clothes, the company has embarked on a bold new strategic direction:
? develop own brands and product range and sell directly to consumers
? leverage e-commerce opportunities to reduce distribution costs and increase profit margins.
Company vision: In the next five years, Crafty Clothes will establish a range of innovative and exciting online clothing brands and help secure a future for Australian clothing manufacturing.
PART A:
1. Review the case study information for Crafty Clothes Pty Ltd.
2. Form a team and agree to meet to discuss team objectives and develop performance plans for each team member.
3. Prepare to work with your team:
a. consider several strategies to ensure each team member has input into the planning process
b. consider several ideas for policies to ensure team members take responsibility for their own work
c. consider team goals and how team can achieve goals
d. consider strategies for gaining consensus
e. consider group behavior and how best to present your ideas and work effectively within the group.
f. review the third-party report (page 10) to ensure that you are familiar with the team performance expectations
g. prepare to take notes to provide evidence of team meeting
4. Discuss and determine team goals and how goals can be achieved.
5. Referring to the task requirements outlined in the scenario, each team member will have a particular role within the group in order to further team goals. Outline the role and responsibilities of each team member.
• Consider task roles directly related to the project, such as how the research for the proposal should be divided or presented
• Consider maintenance roles, such as supporting communication within the team
• Consider liaison roles, such as communicating to management or stakeholders
• Include relevant KPIs for each team member
• ensure work is fairly distributed among team members.
6. Based on the roles above and the team objectives, each member will need to develop an individual performance plan. Taken together, the individual performance plans should cover all the team’s goals. The plan should establish expected outcomes, outputs, key performance indicators (KPIs) and goals.
7. Develop some simple policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities. To achieve this your team will need to: • Create a set of guidelines (dot-points are acceptable) that would support team members to complete their work or achieve goals • You should also create guidelines on how team members can assist others to complete their tasks
8. What are some ways in which you could support your team members to meet their expected outcomes? Choose two of the following methods and explain how it would help a team member complete their specific duties
a) Coaching
b) Mentoring
c) Training and development
d) Learning plans
9. While completing the performance plan with your team, you must ensure that one of your team members completes the third-party report on your team performance.
TASK 3:
You and your two team members should now have completed the activities outlined in the performance plans, and it’s time for your second team meeting. Consider the following possible scenario at your meeting: Team Member A has completed all the tasks that were outlined in her performance plan. She has done all the research and written up a draft of her section of the proposal. She has also consulted with other employees in the organization whose expertise was able to help her with her area of research. Team Member B announces that he attempted to complete all the tasks in his performance plan but that it was just not possible. He claims some of the information he needed to research was not available. As a result, he hasn’t written up his section of a draft proposal. He says that he spent many hours online trying to do research and that it would have been unfair to make him spend more time on it. He doesn’t appear to have a plan for resolving this issue. You will also need to reflect on your own achievements of team goals (Which goals have you achieved and which goals have you not?). Identify at least one issue you have encountered with respect to carrying out the tasks that you have not yet fully overcome to discuss with the group so that they may assist you in enhancing your performance.
a. In consultation with your team, develop a meeting agenda to ensure that all issues, concerns, and problems with carrying out performance plan activities are addressed in the meeting in order to keep the team on track to achieve goals. The agenda should include an opportunity for each team member to employ a process for resolution of team issues. * Provide the meeting agenda to participants and assessors.
Part 3B: Participate in a team meeting:
a. Present your achievements of team goals and issue/s encountered.
b. Provide feedback to team members to encourage and reward efforts and build team cohesion.
c. Ask questions and encourage team members to contribute to the meeting.
d. Lead or play a prominent role in a process to resolve team issues. Ensure you clearly signal each step in the process and explain your methods to model effective team behavior to emulate.
e. Identify performance problems and propose solutions during the process to resolve team issues to keep on track to achieve goals. If applicable, you may suggest coaching, training etc.
f. Work through any issues that can be resolved during the meeting with team members.
g. Record notes on issues and solutions and any unresolved issues. Note unresolved issues or improvements to group work that you will propose later, after consultation with the manager (assessor).
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