BSBWOR502: K2L Hotel, Team Cohesion and Team Effectiveness Case Study - Management Assignment Help

Assignment Task:

Task:

Case Study:
As part of the vision and values at the K2L Hotel, team cohesion and team effectiveness has always played a significant role in the success of the business.
In recent months there has been an increase in team members resignations and when asked at their exit interviews, it was disclosed that since the hotel expanded the business and engaged several new team members:

 communication and cohesiveness has suffered.
 the team are unclear of their roles, responsibilities and accountabilities which is causing frustration amongst the team.
This has also impacted on the service to customers resulting in negative feedback.

Since the expansion of the business, current Human Resources policies and procedures aligned to the roles, responsibilities and levels of authority have not been amended. Also, there is no clear process for addressing the issues and concerns which are identified by the team and management. Prior to the expansion of the business, issues were addressed in an informal manner as there were less team members and a less formal approach was effective.
Because of these identified issues, all team members have now completed a survey in which they were asked to assess current work practices.

From the survey results, it has been determined that there is also a lack of communication regarding team performance and issues which team members identify in the workplace. This includes the effective management of performance issues in a proactive and supportive manner.
As a manager, you have been asked to review all current processes which impact the effectiveness of the team at the hotel including the development of:
 performance plans
 strategies to promote active participate in decision making and

operational planning by all team members
 feedback processes to engage individuals and promote teamwork
 conflict and issue resolution processes
 communication processes to promote a cohesive and effective team at the hotel
The Operations Manager has emailed you a list of tasks to complete to:
 reverse this negative trend,
 engage the team a
 promote the values established at the hotel.

Activity 1: Report – Team Effectiveness
Before any new policies and procedures can be developed at the hotel, it is important to understand the role team effectiveness plays in the success of the business and how management can improve on current work practices.
The first task which the Operations Manager has asked you to complete is a report on team effectiveness at the hotel.
You have been given specific points that need to be addressed and this information will then be used to develop the new processes and performance plans which will be communicated to all team members at the hotel.

Create a Word document titled; Promoting Team Effectiveness. Your report will need to be professionally formatted using a business report format you are familiar with or have researched.
Complete the report, addressing all points below in detail:
a) How important is group dynamics to the success of a team’s performance?
b) Based on your own workplace experience, provide an example demonstrating each of the following:
 how group dynamics support team performance
 how group dynamics can hinder team performance
c) To support team cohesion, participation and performance at the K2L Hotel, what are the strategies you would implement?

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