BSBWRK520: Manage Employee Relations - Report Writing Management Assignment Help

Assignment Task:

Understanding Your Results

The great thing with competency-based training is that you either deemed 'competent' (you can demonstrate the required skills and knowledge) or 'not yet competent' (at this time you haven't been able to demonstrate required skills or knowledge). The key word is "YET”.

Your trainer will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An "NYC" result does not mean that you have failed and that is it - you have the opportunity to try again.  It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.

Appeals and Reassessment

If you disagree with the assessment decision and result, you have the right to appeal and be reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals Policy & Procedure, provided to you prior to enrolment. 

Background Information 

You are the HR manager at National Camper Trailers (NCT). 

One (1) of the factory workers David, is refusing to update his qualifications required to maintain compliance with NCT policies.  

David approached the Operations Manager this morning during morning tea and accused him of targeting him, and that he shouldn’t have to do any more training as he has been doing the same job role in that position for the last ten (10) years. The Operations Manager responded by telling him he was not up to standard. Having this argument in front of all the other factory workers in the lunch room. 

As a result, the CEO has asked you to intervene and develop a four (4) week training plan for the Operations Manager, which you will need to delivery for thirty (30) minutes each week on a Wednesday afternoon at 3:00pm – 3:30pm. 

Use the template below to develop a Training Plan for the Operations Manager, to train him and potentially others in management positions on conflict- resolution techniques.

Ensure you identify an appropriate training activity and support materials/ resources for each weeks’ training topic.

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