BSBWRT301 Business Memo Report Writing - Management Assignment Help

Assignment Task

Task

In this assessment you are required to prepare a portfolio of tasks that will demonstrate your skills and knowledge of writing simple business documents. 

There are three (3) tasks to complete. These are:

Task 1:    Business Letter – plan and draft template

Task 2:    Business Email – plan and draft template

Task 3:    Memo Report – plan and draft questions

Task 1 - Business Letter

You are employed as the Personal Assistant to the Public Relations Manager, Maurice Abrahim, at Marks and James Associates. This is a medium sized association that regularly receives requests for donations to different charities. The association has decided this year to sponsor the local annual Art Show rather than making donations to charities. Marks and James’ senior management believe that this is contributing to a worthy cause by supporting local artists and providing employment for casual workers who set up and run the Art Show.

On 1 June, ABC Charity wrote to Marks and James asking for a donation. Your manager Maurice has asked you to write a letter to ABC Charity on his behalf, informing them that the organisation is unable to make a donation because of the sponsorship of the Art Show. Maurice will need to work with ABC in the future, so he has asked you to make sure your letter will not offend them.
ABC Charity’s address is 740 Pitt Street, Sydney 2000. Your contact there is the Director, Helen Ferguson. You can make up any other necessary details for the letter. 

Task 2 - Business Email

As the time for the Art Show approaches, your firm is disappointed with the number of entries received so far. 
Your PR Manager, Maurice Abrahim, suggests you send an email to the art departments of the secondary schools and the tertiary colleges in the local area, encouraging both students and teachers to enter the Art Show.
Marks and James have donated prizes worth a total of $10,000. First prize includes five art classes at the prestigious Wilson Academy and a cheque for $2,000. Second price is a cheque for $1,000 and third prize a cheque for $500. 
You will need to make up any other necessary details for the art show e.g. date, time, location and procedure for entry.

Task 3 - Memo report

You are the Assistant to Lin Woo, Personnel Manager of Cartwright Pty Ltd, a medium sized business. You have been asked by Lin to report on the Performance Appraisal system that was introduced to the Sales and Marketing department of the organisation three months ago. Lin has asked you to write a memo report to her so that she can inform the senior executive team how the system is progressing and whether any changes need to be made.

Following interviews with several managers, supervisors and staff, you write up the rough notes below. These provide you with a general idea about the topic and the context in which the report is being written.

Rough notes following the interviews about the Performance Appraisal systems:
     

1) Cartwright Pty Ltd introduced the Performance Appraisal (PA) system to sales and marketing three months ago. The employees are appraised by their supervisors or managers who use a general form designed for all staff. The supervisors and managers have been supplied with the forms as well as instructions on how to use the forms and conduct the interviews.

2) Eventually, the PA’s will be linked to salary reviews and promotions. The results will be examined before salary increases and promotions are confirmed, but this will not happen for the next review which is going to be held this month.

3) Based on interviews with managers, supervisors and staff, there are several problems. The marketing managers are not very pleased with the forms because they feel they are more appropriate to the sales staff and not easy to apply to the marketing jobs people are doing. They would prefer to have the personnel department redesign the forms for marketing. Some of the employees were not happy with the interviews because they felt that the managers and supervisors who conducted the appraisals were not very good at giving feedback.

4) The staff generally thought that if the PA’s were going to be examined for their salary reviews this would be unsatisfactory because the forms didn’t really reflect their performance in teams which is a large part of their jobs.

5) Recommendations - that we add a section to all forms to include team relations and that we adapt the forms for the marketing employees. We should also conduct training sessions for all supervisors and managers on how to effectively conduct the appraisal interviews.

6) We should also email all staff to let them know that the PA’s will not be taken into consideration for salary reviews and promotions this month. The salary reviews will have to wait until we have ironed out the problems, hopefully by the next review period.     

Answer the following questions to help you plan and draft your memo report.

a)    Describe in specific detail the language and tone you will use. 

b)    Write the subject line for the memo report. 

c)    Write the introduction. 

d)    Write a list of headings and subheadings you will use in the report. 

e)    Write appropriate recommendations. 

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