BSBWRT301 :Write simple documents -Open Colleges-Report Writing Assignment

Internal Code: MAS 148

Report Writing Assignment:

Question: Using the Case Study provided below, you are required to complete all the activities listed and you need provide a portfolio of evidence as directed to support each completed task.Before you commence the activities, please read: Case Study – Adept Owl Emergency meeting An emergency meeting had just been conducted about a serious product issue that has recently been brought to Adept Owl’s attention. Several customer complaints have been received by the sales department after the advance release of the board game, Castle’s North. Castle’s North is Adept Owl’s flagship product for the upcoming Winter season. The meeting was chaired by Ruth Crabbe and you were also in attendance at the meeting in your current role as Business Administrator. After the meeting, Ruth realised that she had overcommitted herself and needs your help to plan and draft the documents that are required as a result of the meeting and has sent you the following email. Email: As I am caught up with another quite urgent task, I was wondering if you could assist me in the following tasks: a) Write up a completed set of minutes using the transcript of the meeting. b) Write a letter to the glue supplier, Robust Adhesives Co., as evidence of the teleconference complaint, arrangement for replacement batch and request for compensation. Note: For your reference it is glue batch no. G5038cf. Also, I received another call from them advising that there will be a further delay of 5 business days. Please make a note of the additional call, and the impact the additional delay will have on production and sales. This will add to the cost incurred by Adept Owl. c) The CEO (Tim Davies) and Sales Manager (Jon Richmond) are interstate for a sales meeting. Please write an email on my behalf, giving them an overview of the planned response and explain the action the two of them need to take as decided in the meeting. Note: Make sure that Tim’s PA (Jayne Dashiell) is cc’d in the email as Tim is travelling quite a bit and Jayne will have better access to email. Also, attach the completed minutes from the meeting as a support document. d) Write a memorandum to all Adept Owl staff to keep them informed of the latest developments, the plan forward and to keep them happy and safe. Your assistance is much appreciated, thank you. Regards, Ruth Crabbe Task 1.Portfolio project – Planning and drafting documents Task 2.Portfolio project – Final review and printing documents