BSBWRT401 - Report Writing - The Bride Top Shop, “Hot Air- AirConditioning, Fast Cars R Us - Sales Technical & Data, Information - Management Assignment Help

Assignment Task - 

Task 1 – Complex Documents 1

Instructions to Learners:

• This summative assessment can be completed in class or at any other convenient location.
• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.
• Please use the following formatting guidelines to complete this assessment task and Font Size: 12; Line Spacing: Double; Font Style: Times New Roman
• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

• You must assess student’s assessment according to the provided Marking Criteria.
• You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission.
• You must provide students with detailed feedback within 10 working days from submission.

PART B

You receive a number of complaints as follows below. Write a response to each.

(a) “I was treated rudely by shop staff at The Bride Top Shop, on account of my weight. When you are a bride, you are already very self-conscious about how you look and it does not help to be judged by shop staff when you are seeking to buy a dress. The staff wouldn't even let me browse through their stock, practically refusing to serve me. The woman looked at me and said "there's nothing for you here". Part of the role of shop assistants is so customers can just see what is out there, and I was virtually thrown out. It's bad enough that a larger bride is not accommodated by these companies, but worse still when she is made to feel that she shouldn't even be a bride.”

(b) “Hot Air Airconditioning have yet to install a roof space air pump in an airconditioning unit installed in December. After a saga to have the installation done in the first place some two months later I have heard nothing from them. The operator of the business does not appear to keep his word when he gives an installation date. On three occassions a representative from the business made an appointment for installation, only to not honour it. No explanation or apology was forthcoming. The unit was finally installed (poorly) some two months behind schedule”.

(c) “I was a loyal customer of Fast Cars R Us for 10 years, kept up with all the servicing, and never complained about the $1000 service fee of Fast Cars R Us. Until one day my car wouldn’t start, rang the RAA, they could just be the battery, so I sent it in for a service, stating that "it did not start", I drove away with a set of new bushes and $1200 bill, they said nothing was wrong with my car. The next morning my car wouldn’t start again, rang the RAA, and they said take it back to Fast Cars R Us. I rang them and they gave me the rude attitude, thinking I had done something wrong, I rang the RAA again and they told me to see an Auto Electrician, RAA said looks like Fast Cars R Us Ripped you, I agreed. The Auto Electrician said it was the starter motor, replaced it for me $250 brand new, it was the cheapest bill I ever paid. Not happy with what happened to me I wrote to Fast Cars R Us Manager, bearing in mind, all the cab fairs, time of work, and no car, but still they hadn’t fixed it, I was enraged. The Manager of Fast Cars R Us wrote the most appalling letter to me, again sticking up for poor service and making excuses for ot fixing my and sent me $15 for cab fare. No wonder Fast Cars R Us is going down in business. Also I have just sent my car for service, yes I do it every 6months, to another dealer, and they said I had no oil, and no coolant in my car, and all the houses are warped, my car could have blown up. I have been paying Fast Cars R Us not to do anything, and I got so ripped off, I warn anyone else do not go to Fast Cars R Us to buy a car of for servicing, you’ll be throwing your money away”.

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