BSBXCM401 - Apply Communication Strategies in the Workplace Assignment

Assignment Task

Overview

The objective of this assessment is to assess your knowledge and performance to facilitate and apply communication strategies in the workplace within any industry.

The business/organization

You are employed by Worlducation as a Business Analyst Supervisor with the Customer Service department.

The business is an ICT business, and their vision is to see a world without illiteracy.

They manufacture and sell tablets and learning software to schools.

Key locations and functional departments include headquarters in Sydney CBD development in Bulgaria manufacturing in Hong Kong.

Your role

You will assume the role of Business Analyst – this is a supervisory role that links IT and Sales.

Your responsibilities include:

• identify and then prioritise technical and functional requirements.
• use those requirements to get IT onboard and understand what the client really wants.
• seek feedback and approval on the requirements from managers and clients.
• guiding the team on expectations and deliverables, for example, sales consultants are required to form a bridge between client expectations and business deliverables, developers are required to formulate Functional Requirement Documents, while keeping the Sales Consultants and the advertising staff in the loop, making sure to actively listen to any and all suggestions from either party.
• ensure all communication regarding the product and its requirements is accurate.

Part

1: Prepare for communication

To complete this part of the assessment, you must complete the following tasks:

• Communication Plan
• Communication methods
• Draft an email

Task

1: Communication plan

In your role as Business Analyst for Worlducation, you need to create a plan that outlines the communication roles of your team members.

Complete the communication plan below to describe

1. At least one communication activity for each of the following staff members:

• Business Analyst (Your role)
• Sales consultants
• Developers
• Advertising staff

2: Communication methods

Complete the table below to outline appropriate communication methods you will use when speaking with advertising staff, developers, clients, etc. and explain in detail why you have selected that type of communication method for relevant audience. Ensure that communication takes place according to organisational requirements.

3: Draft an email

Identify a communication challenge associated with your geographically dispersed team. Draft an email to the Sales manager and ICT (Information and Communications Technology) manager. Your email needs to:

1. Seek assistance for a communication challenge you have identified.

2. Ask for clarification of communication objectives

3. Use language that considers those from diverse backgrounds

4. Ask for feedback regarding your own communication techniques and how you can improve them

5. Ensure the template is used, in line with organisational requirements

2: Communicate with team members

To complete this part of the assessment, you must complete the following task:

• Record a meeting with team members
• You are required to complete this in a team of 4 people, you are playing the role of Business Analyst and others the role of Sales manager, Consultant and Advertising staff. Ensure that the team has a diverse background(e.g. Chinese, Australian, Bulgarian).
• Sales manager, consultants and advertising staff need to give their inputs regarding the communication plan presented by you.
• One of the team needs to express concerns regarding the plan and difficulties understanding how the plan will be implemented. The student is to communicate this to the group playing the role of team members and allow them to establish who it will be that is having difficulty and how it is to be expressed during the meeting.
• The team members can also raise their concerns during the meeting.
• Obtain confirmation on outcomes of communication challenges you addressed in the email to ensure issues have been resolved
• You also need to negotiate with the team members that developers need to be included in meetings with clients to ask for their inputs

3: Evaluate performance

Evaluate your performance in the meeting as well the outcome of the email that you delivered to your team.

Write a short summary for your supervisor to report on your meeting, including:

1. The outcomes of the team meeting

2. What went well during your talk? You may include reflections on:

3. How well did you convey information?

4. How was your cross-cultural communication?

5. How was your communication respectful?

6. How did you use interpersonal skills?

7. What areas can you identify for improvement?

8. Identify instances where you have provided additional support to your team members.

9. Identify at least two unresolved communication challenges that your team faces and propose solutions for each

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