BSBXCM501 - Lead Communication in the workplace

Assignment Task

General Instructions

This task requires you to demonstrate the skills and knowledge requirements to lead communication in the workplace. Short Answer Questions: Review the question and answer all short answer questions in the space provided.

Work, Health and Safety

Follow TAFE Queensland Student Rules.

• Provide access to TAFE Queensland Student Services for any additional support.  · Conduct risk assessments prior to any assessment task to ensure the safety of all participants and the environment.
• Ensure an ergonomically safe work environment to complete all assessment tasks.

The students will demonstrate the skills and knowledge required to facilitate and apply communication strategies in the workplace.

Assessors are to:

• Confirm expectations as detailed in ‘Instructions to Student’ have been followed and met
• provide feedback on all assessment attempts and identify additional learning and/or practice required by the student before their second attempt
• use the Marking Criteria to record their assessment and feedback
• negotiate to complete assessment tasks and/or resubmissions verbally, where the opportunity presents.
• scribe the student’s response verbatim on the assessment task/marking criteria, and note the questions verbally addressed on the coversheet

Question

1. Research and discuss two (2) different legislative requirements that need to be considered in relation to workplace communication.
2. Briefly describe why an organisational code of conduct needs to be communicated to all employees
3.  A) Describe how you would ensure a new employee was exposed to mentoring opportunities in their role.

B) Describe how you would ensure a new employee was exposed to coaching opportunities their role.

4. Discuss the importance of having an organisational style guide to inform the creation of document

 5. Read the following case study and answer the accompanying questions that follow (Q13A-13C).

You are the BM for a small team working at a small organisation. In the past few weeks you have noticed that two of your staff members – John and Anna have been ‘debating’ over email. Both employees have been impolite to one another and have written passive-aggressive emails, in addition to sending sarcastic images and memes.

5A. Outline the implications of John and Anna’s email conflict if left unattended

5B. List two (2) risks or safety hazards associated with John and Anna’s current communication style if left unresolved.

5C. Describe the implications of sending inappropriate images and memes

6. Provide a brief description on the following communication styles:

7. Discuss the uses for two (2) different communication methods and list two (2) benefits when using each method

8. There are five (5) well-known negotiation conflict styles commonly used in the workplace.

Summarise what each style aims to achieve

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