BSG09102/HRG09103: Strategic Human Resource Management Project - Case Study of Shanghai Ritz Carlton Portman Hotel - Leadership Self-Assessment - Management Assignment Help

Assignment Task:

Case Study:

The Shanghai Ritz - Carlton Portman Hotel:

When the Ritz-Carlton Company took over managing the Portman Hotel in Shanghai, China, the new management reviewed the Portman’s strengthens and weaknesses, and it's fast-moving local competitors. They decided that to compete, they had to improve the hotel’s level of service. Achieving that, in turn, meant formulating new human resource management plans. It meant putting in place a new human resource strategy for the Portman Hotel, one aimed at improving customer service. The HR Strategy involved taking these steps:

• Strategically, they set up the goal of making the Shanghai Portman outstanding by offering superior customer service. 
• To achieve this, Shanghai Portman employees would have to exhibit new skills and behaviours, in terms of how they treated and responded to guests.
• To produce these employee skills and behaviours, management formulated new human resource management strategies, policies and procedures.

With time management’s efforts paid off. The new human resource strategies and practices helped to produce the employee behaviours required to improve the Portman’s level of service, thus attracting new guests. Travel publications were soon calling it the “best employer in Asia,” Overall best business hotel in Asia”, and “best business hotel in China”. Profits soared, in no small part due to effective strategic human resource management.
 
QUESTIONS:

1. Using the Resource-based view explain how the management of the Portman’s hotel used a strategic approach to HRM and managed to have the employees exhibit new skills and behaviours in terms of how they treated and responded to guests thereby improving profits. 

2. Outline the specific human resource management practices that the management of Portman’s Hotel in Shanghai put in place in order to improve the level of service and making it rated the Overall best business hotel in China.

Carry Out a Leadership Self-Assessment:

1. The first chapter carries out a literature review of good leadership.

2. Prepare a questionnaire and carry out empirical research of your leadership by asking your workplace peers, bosses and your family members and friends to assess you. In the questionnaire include key good leadership characteristics on which respondents will score you.

3. Identify areas of weakness in your leadership from b) and make recommendations on what you will do to improve those weaknesses.

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