BUS202: Cultural Sensitivity - Falsifying Attendance - Business Communication Assignment Help

Assignment Task:

PART: A

Read the cases carefully and answer the questions in a concise manner.

CASE-01 Rumors

A few months ago, Arielle Cruz, Head of the Sales and Marketing Department of Mariposa Real Estate, formally announced to her staff that she will be leaving the company in order to be able to concentrate on her family. She emphasized that since she will be leaving, there is room for a promotion and that she would nominate their two top performers, Mary and Jane, to the HRMD. In an effort to give herself an upper hand, Mary closes deals with three big clients two days right after Arielle’s announcement. Two weeks after Arielle’s announcement, stories about Mary’s promiscuity begin to make their rounds and quickly become the mainstay headlines of office gossip. The most scandalous rumor is that Mary offers sexual services to her clients – both male and female – in order to close her sales. In the face of all these rumors, Mary continues to deliver excellent work. The time has come to promote of the candidates. Based on performance, Mary is the better candidate but both could do the job. Should you consider the rumors? What should you do?

CASE-02 Falsifying Attendance

Jason, a Junior System Administrator with the Management Information Systems Department, clocked in 4 minutes and 27 seconds late for work this morning. While he won’t get fired for it, being late this once means that he will not receive the perfect attendance incentive which he needs to make ends meet, given his daughter’s recent series of hospitalizations. It’s not that Jason didn’t make an effort to be there on time. He actually arrived in the office five minutes early but was unable to clock in immediately because his direct superior, Raffy, asked him for an informal project progress report as soon as he walked in the door. As a Junior System Administrator, Jason has access and the capability to edit the company’s attendance records. He figures that since he was unable to punch in only because of his boss, it wouldn’t hurt to edit the timestamp on his attendance for today. Has Jason done anything wrong? Explain. 08 ID: MMH (Shift-1) Page 2 of 2 PART: B Read all the questions very carefully and answer ALL questions in concise manner.

1 What is noise? Elaborate the elements of nose encountered by the receiver. How can they be minimized?

2 Do you accept that perfect communication is just an assumption and not a practical possibility? Give reasons for arguments.

3 “All communication is manipulative in nature”. Discuss.

4 What is grapevine? What gives rise to this communication phenomenon in organizations? How can the management prevent it from spreading?

5 What kinds of information need to be communicated by Eastern university to the Fresher’s in the reception program organized by the university?

6 If you and your spouse are in New york waiting for a cab, and if a friend driving alone offers you a ride, where will you sit? Please explain your answer.

7 What factors should be kept in mind when conducting business in unfamiliar cultures?

8 What is cultural sensitivity? How will it help in making your intercultural communication effective?

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