BUS366: Lean Six Sigma - The Current Performance of the Subject Process - Business Assignment Help

Assignment Task:

Background and Overview of Report 

Organisations are facing challenges in operations due to various issues in their business processes in the current economy with fierce competition and rapid technological changes. Lean Six Sigma serves as a useful method and tool to identify process issues and implement measures to improve business processes. 

Consider the organisation you are working in or which you are familiar with. You are asked to identify a business process in this organization that is facing challenges in meeting customers’ expectation or internal performance target. You may discuss with your supervisor or experienced colleagues to select this process. You are going to conduct a Lean Six Sigma project to improve this process. Submit a report on how you would identify the process issues, analyse the problem, recommend and implement ideas to improve the process and establish control plans to sustain the improved process using the Lean Six Sigma DMAIC approach. We shall thereafter call your selected organisation as the “subject organisation” and the selected business process as the “subject business process”. 

This ECA focuses on the process centric approach and qualitative analysis of the DMAIC model. You are not expected to collect extensive data and perform data analysis for this ECA. 

Report Requirements 

You have to produce a report of not more than 10 pages (excluding the cover page) in Microsoft Word 2007 or higher (*.docx) format, with Times New Roman in size 12, single line spacing. You must address the following questions in order. Your analysis and report shall be developed in the context of the subject organisation and its recent situation. 

Question 1 – Organization Background 

Introduce the subject organization, including the name of the organization (If it is sensitive to provide the real name, use a pseudonym instead), its nature of business, products or services provided, and types of customers served. Discuss customer values on the products or service provided by the organization. Provide the website address of the organization if any. (5 marks) 

Question 2 – Define & Measure 

(a) Briefly describe the role/function of the selected subject business process in the organization which is facing issues or challenges. Develop the SIPOC diagram of the process. 

(b) Define the problem statement about the issue(s) and the impact on the organisation’s operations. (You may refer to the problem statement template in Gitlow et al., 2015, p247) Describe the VOC and define the CTQ metric to measure the process performance. 

(c) Describe the current performance of the subject process. Propose the project objective. 

Question 3 – Analyse 

(a) Develop the “As-Is” Process Map for the subject business process. 

(b) Organize a brainstorming session with your colleagues to discuss the possible causes of the issues in the process. You need to either briefly describe how the brainstorm session is organized or take and show a photo of the brainstorming session for your project. Generate the Fishbone/Cause and Effect diagram of the potential causes.

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