Business 2720 Human Resources Planning Case Study - Management Assignment Help

Assignment Task:

Task:

The Sussex Royal Hotel is located on the beautiful waterfront in Charlottetown, Prince Edward Island. The hotel caters to the business community during the week and holiday travelers during the weekends and summer months. In the summer and on weekends, there is, therefore, a greater demand for catering and waiting staff. The hotel has been gradually improved and refurbished over the past five years, and business, although reasonably good to begin with, has also gradually improved over the period.

There has been a particular problem in recruiting kitchen assistants, waiting and bar staff. This is partly due to local competition but also due to the fact that early starting and late finishing times make travel very difficult as these staff are not adequately paid to own and operate their own vehicles. Often, there are no buses at these times and taxis are the only available mode of transportation. One or two hotels in the area have begun a hotel transport system, and the Sussex Royal Hotel management has decided to investigate the idea in order to attract and retain staff. A second staffing problem has been identified asthe lack of availability of chefs and receptionists. Many of the graduates at the local college leave the Island for jobs in Western Canada.

In a recent planning session, the hotel management has decided that one of their key objectives over the next few years is to become known for excellence in customer service. This is seen as a key tool to compete with adjacent hotels.

Other plans include an expansion and further renovations including building an additional 32 rooms in a new extension during the coming year to meet demand. Construction is expected to get underway in January 2021 with a completion date of May 2021. In February 2021, management plans to close 30 of its oldest rooms and pool area for a complete refurbishing. The project will be completed by late June 2021, just in time for the summer season. There may not be enough work to keep all staff on the payroll during the renovations and construction. A plan to address this issue will be required.

Management has developed a simple staffing model:
• 55 rooms requires 60 staff
• The ratio of staff to rooms is therefore 1.09 staff per room
 

Other considerations:
• The Sussex Royal currently has 85 staff and 78 rooms
• The relationship between people, demand and time has been gradually improving over the past several years as staff gain experience
• The new wing is expected to open in May 2021. The occupancy rate at that time of year tends to be at approximately 65%.
• Occupancy rate during the summer months (June – September) is 90%
• Sick leave has been gradually increasing over the past two years from an average of 2.5 days per employee to 5 days. Additionally, 3 kitchen staff and two room staff are off for an extended period of time due to back injuries.

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