Business Process Analysis - Business Process Improvement and Recommendations - Business Assignment Help

Assignment Task:

Topics and issues to be included in the report:

Part 1 – Introduction
Part 2 -  Business Process Analysis (focus on ONE business process only)
Part 3 – Business Process Improvement and Recommendations
Part 4 – Strategic Alignment
Part 5 – Conclusion 
Part 6 – References

A detailed description of the requirements for each part is provided below.

Part 1 Introduction:
You will briefly mention key findings of your first report and will link it to this port to this report and state the aims your report. 

Part 2 Process Analysis:
From the two processes discussed in assignment 1, choose ONE business process for a detailed business process analysis that identifies potential problems.
 
2.1 Use various relevant performance measures to evaluate the current performance ie Quality, Speed of Delivery and Process Velocity – this may include discussion on the process of Tightness and Dependence and Bottlenecks.
If you are analysing a service process, the analysis needs to cover Service Blueprinting and a line of visibility should be identified and comments on how sub-processes differ above and below this line should be given. This will help you to locate the issue/problem in the given business process.

2.2 Analyse the issue in detail, using any process analysis tool, such as fishbone diagram, Pareto chart, or six sigma to identify the core reasons for the problem. Aim to incorporate ethics and technology-related issues into your discussion. 

Part 3 Business Process Improvement and Recommendations:
In this section, focus on the improvement of the existing business process using relevant coursework concepts.

3.1 Recommend any business process improvement method to improve the existing process, such as Business Process Reengineering, Organisational Development or Automation, providing detailed recommendations.

3.2 Identify elements of the business process that lend themselves to automation and those that do not. Link the process to automation and identify if the process can be further improved using automation, such as Enterprise Resource Planning. Discuss in detail regarding how automation will help or present argument for why additional automation would not lead to improvement.

3.3 Discuss ethical considerations in the given business process, this may include consideration of any ethical issues at present or issues that could arise in the future when using your recommendations. For example, what ethical issues could arise if a significant increase in automation led to a decrease in staff. You can also consider linking Sustainable Development Goals (SDGs) here if relevant.

Part 4 Strategic Alignment:
Link the process and recommendations to the organisation’s strategic alignment. Review details covered in assignment 1 considering mission, objectives, and strategies discussing how the improved process will be aligned to the strategic objectives of the organisation.

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