Highlights
As a mid-level manager, you are responsible for reviewing your key business processes.
Draft a memorandum to your senior management in which you:
1. Identify and describe one key business process in need of reform.
2. Provide a draft approach to revise it.
As part of this memorandum:
Describe the current business process in context.
Provide a well-reasoned diagnostic analysis of the weaknesses.
Present and motivate (provide your rationale) the change approach you have chosen to address the weaknesses.
Outline a sound change process framework to upgrade the business process.
Note: your proposed process should demonstrate consideration of potential staff opposition to the change process.
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