Business Process Management in Small Business Case Study - Business Assignment Help

Assignment Task :

Context:

This assessment is to evaluate students’ critical thinking and analytical skills, as well as public speaking and personal reflection. The assessment requests students to deliver a presentation in class or via a teleconference, and provide a commentary on a selected Business Process Improvement (BPI) case study. Feedback from the cohort must be collected, analysed and incorporated in the personal reflection report, which is the second part of the assessment.

Instructions: 

In this assessment, the students will begin with reading a selective case study of Business Process Improvement practice.

Review all modules.
Familiarise with reflection report writing style.

 In continuum of Part A, students are required to compile a personal reflection report. The report should incorporate the feedback from cohort on Part A presentation, and personal learning journey through this subject.

 Part A: Generally speaking, it was a clear presentation. However, you did not add any table of contents/Agenda nor an introduction to your presentation. A comprehensive introduction is imperative for an excellent presentation. Even though it is a virtual presentation and there is not a camera, it is paramount you modulate the tone of voice and avoid or minimize reading. Great analysis of the BPM in small business, as well as, the different tools and techniques in BPI practices. Some of your slides are too wordy. You should include graphics/charts to engage your audience.

1 Introduction and Background 

Business Process Management (BPM) is a management discipline concerned with lifting an organisation’s performance through improvement, management and control of business processes (Jeston and Nelis 2006). It encapsulates methods, techniques and software involved throughout all stages of the process lifecycle including analysis, design, enactment and control (Ter Hofstede et al. 2003). BPM consistently rates highly on the management agendas of information professionals as a means of improving enterprise productivity (Gartner 2010). Some of the performance benefits typically targeted by BPM include greater flexibility, increased accuracy, faster execution, cost savings and reduced investment (Hammer 2010). 

BPM has gained prevalence during the last decade. It evolved from a series of approaches to improving business performance including Total Quality Management, Business Process Reengineering and Six Sigma (Harmon 2010). The proliferation of Enterprise Resource Planning systems has been one major reason for BPM’s increasing prominence (Al-Mudimigh 2007). While it has inherited many of the principles of the above predecessor approaches, BPM represents a more holistic discipline as opposed to a single structured methodology, toolset or software type (De Bruin and Rosemann 2005). 

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