Business Process Mapping and Analysis - Management Assignment Help

Assignment Task

Task

Business Process Mapping and Analysis

Task Rationale
Organisations create goods and services through business processes. In this assignment you will put into practice (and simultaneously learn-by-doing) what you have learned about business process mapping and business process analysis (Topics 1 to 6). This includes drawing and analysing Business Process (BP) maps.

Task Description
There are two options to do this assignment.
Option 1. Select an organisation where you can investigate one of its main business processes. This organisation can be large or small; for profit or not for profit. You could select an organisation you work for, an organisation you have previously worked for, or an organisation where a relative/friend works. Then, select one key business process where you can access information for your report.

Option 2. You can select a process in your personal life, for example, focusing on conveyancing and the processes involved in achieving this; or the process you need to follow to obtain a drivers’ license. If you use this alternative, please send an email to the course convenor to check the adequacy of your selected process. Provide a brief account of the process you have in mind. Note, students must not use internet cases. The key point is to be able to access information about the main processes your selected organisation performs to produce goods or services.

Your report must provide the following:
1) A short introduction indicating a brief about the selected organisation, including the goods or services produced, number of employees, location, market target. Identify the business process you will focus on, and explain why you have selected this BP. 
 

2) (a) One relationship map, describing the selected process; (b) one relationship map identifying disconnects and proposing improvements of the same process; (c) Explain how your relationship map helps to improve the organisation. 
 

3) (a) One Cross-functional map describing the selected process; (b) one cross-functional map proposing improvements of the same process; (c) Explain how your cross-functional map helps to improve the organisation.

4) Process synthesis
 Provide an analysis of your cross-functional map based on the concepts of art and science. Use a minimum of one reference to sustain your arguments. (hint: see reading Hall, J. & Johnson, M. (2009).

5) One Flowchart 
 (i) Develop a flowchart illustrating selected process.
 (ii) Pinpoint the line of visibility, two fail-safing points and explain how the identification of the line of visibility helps to improve your business process.

6) This question is independent from the previous ones. You are the manager of the local Pizza Hut store in your neighbourhood. To improve the performance of your store you need to do the following:
(i) Apply competitive benchmarking to examine its current performance (explain how you will do this).
(ii) Select two performance measures to benchmark the performance of your store. Describe each performance indicator and explain how your will measure them.
(iii) Explain/justify your selection of performance indicators.

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